Ratings based on 308 Verified Reviews
2.6 Room cleanliness
2.8 Service & staff
2.5 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jul 2021 on Hotels
Comment from Hotel Management
13 Jul 2021 by Guest Experience Team, Hotel Management
Hello Richard,
Thank you for your feedback and we hope you had a pleasant stay with us. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us.
Best regards,
Desmond Hotel Customer Care Team
by A verified traveler
Posted 23 Jun 2020 on Hotels
Comment from Hotel Management
24 Jun 2020 by Customer Care Team, Hotel Management
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
Best Regards,
Customer Care Team
by A verified traveler
Posted 8 Jun 2020 on Hotels
Comment from Hotel Management
19 Jun 2020 by Customer Care Team, Hotel Management
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.
Best Regards,
Customer Care Team
by A verified traveler
Posted 5 Feb 2020 on Orbitz
The elevator was out of service and my room was on the fifth floor and I had to take the stairs every time. The room is very small and its door did not lock properly. I have to make sure the door is closed or not. Having a sink inside it makes it worse because water splashes out on the floor. The room has a bad smell. The bathroom is shared and very small. There was a window in the bathroom where you can hear sounds that seems like some mice. Finally, the neighborhood is not quite good and there are a lot of people sleeping on the streets and they listen to music all the night.
Comment from Hotel Management
6 Feb 2020 by Customer Care Team, Hotel Management
Dear Guest,
We love hearing back from you about your recent stay with us. We always look forward to feedback about how we can make things better for our guests and how we can improve. Your comment about the elevator, room door, and bad odor are noted and we will see to it that our team does a better job maintaining the area moving forward. We will also see what we can do about having some updates soon. Your feedback about the external noise is noted and we will see what we can do about improving. While we don't have full control over what's going on outside the property, we can probably assign a quieter room for you next time and rest assured that we have measures in place to ensure that our guests are safe and secure. We are sorry for the inconvenience caused and we hope you consider staying with us again.
Best regards,
Desmond Hotel
Customer Care Team
by A verified traveler
Posted 23 Nov 2019 on Orbitz
It was dirty. The carpet throughout the building was crusty like a dog that has never been washed or groomed. They had no pride in their business.
The shower was horrible and hot water took over 25 minutes to start up. The shower was not kept. Things were rusty.
The bathrooms had no sinks to wash your hands, so you could imagine how dirty the door knobs are.
The direct TV only had local channels and HBO. All other channels were locked out. I told the owner but he did not know what to do.
Comment from Hotel Management
25 Nov 2019 by Customer Care Team, Hotel Management
Dear Guest,
We appreciate your comments - thank you for taking the time to leave us with feedback about your recent visit. It's unfortunate that you did not experience the usual level of satisfaction that other guests have but we love that you have pointed out the things that we can improve on. Your concern about cleanliness is noted and we will see to it that our team does a better job preparing the rooms. We will also see what we can do about having some updates soon. Your concern about the TV channels is also noted and we will see what we can do about this matter. We hope you consider staying with us again soon.
Best regards,
Desmond Hotel
Customer Care Team
by A verified traveler
Stinky urine dirty bathroom!
Posted 19 Nov 2019 on HotelsBathroom smelled like urine, there was an open window with a ladder leading to the window! Walls are super thin and there was very loud music and stomping around until midnight. Scary entrance with intimidating scary people out front. Toom was clean and there as a nice blanket. Please wash the bathroom!!!
Comment from Hotel Management
20 Nov 2019 by Customer Care Team, Hotel Management
Hello Carolin,
We appreciate your feedback - thank you for taking the time to leave us with comments about your recent stay. It's unfortunate that you did not seem to have experienced the usual level of satisfaction that other guests have but thanks for pointing out the things that we can improve on. Your comment about cleanliness is noted and we will see to it that our staff does a better job preparing the rooms moving forward. We will also see what we can do about having some updates to the property soon. Your feedback about the noise is noted and we will see what we can do about improving. We can probably assign a quieter room for you next time. We are sorry for the inconvenience caused and we hope you consider staying with us again.
Best regards,
Desmond Hotel
Customer Care Team
by A verified traveler from San Francisco, CA
Posted 3 Nov 2019
Housekeeping only walked in on me once in my locked room. Management woke everyone up at 10pm one night because the computer crashed and they were making sure, with proof, that everyone in the rooms had paid to be there. The elevator was broken and they have 5 floors, or when someone leaves the elevator door open it doesn't work and has to be manually closed. Staff said there were no rooms available but if you book online you get a room. Staff doesn't know much english so they call their son who is offsite, was double-billed once. Some room lights don't work, bathroom was locked for 3 days on the inside, they don't tend to let guests in after 12:30 so consider that your curfew. not many outlets in the room so if you have anything to plug in you may need to unplug stuff. Most of the doors slam, other guests sometimes scream at each other for a half hour to an hour in the hallways late at night. other than those things, not as bad as expected.
Comment from Hotel Management
4 Nov 2019 by Customer Care Team, Hotel Management
Hello Brian,
We love hearing back from you about your recent stay with us. We always look forward to feedback about how we can make things better for our guests and how we can improve. We are sorry to hear that you were disturbed by the staff because of a technical incident. Your feedback about the noise is noted and we will see what we can do about improving. We can probably assign a quieter room for you next time. We hope everything else was in order and we hope to see you again soon.
Best regards,
Desmond Hotel
Customer Care Team
by A verified traveler
Posted 25 Oct 2019 on Travelocity
This should not be sold as an accommodation... If you are a homeless person looking to get out of the elements for a night then I would say go ahead and book.. The place reaked of cheap pinesol. The front office agent seemed pissed I waked him to ask a question... There is no hot water, no ac and the bathroom is filthy with black mold n green fungus.. DO NOT!!!!! I say DO NOT book here. You will end up leaving and going elsewhere.
For your own health and sanity. I am very surprise this place has passed an inspection to be a registered establishment to do accommodations
Comment from Hotel Management
27 Oct 2019 by Customer Care Team, Hotel Management
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.
by A verified traveler
Posted 15 Oct 2019 on Hotels
by A verified traveler
Posted 14 Oct 2019
This establishment is horrible don’t ever ever go there.
Comment from Hotel Management
21 Nov 2019 by Customer Care Team, Hotel Management
Dear Gene, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.
