Ratings based on 652 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Nice hotel. They do tack on a $30 nightly fee you should be aware of. Nice rooftop bar/restaurant.
by A verified traveler
Posted 8 Nov 2024
Great stay.
Comment from Hotel Management
9 Nov 2024 by The Canopy Team, Hotel Management
Thank you for the 5-star review and for all your kind words and positive feedback. We are delighted that you had an amazing experience with us. I will definately share this with out team and praise them for all their hard work and dedication. Exceptional guest service is what we strive for, and I am thrilled to hear we accomplished that during your stay. I also want to thank you for allowing us to host your stay at the Canopy by Hilton. We hope to see you again in the near future.Diane E
by A verified traveler
Posted 7 Nov 2024
Very nice hotel. Great shower
Comment from Hotel Management
9 Nov 2024 by The Canopy Team, Hotel Management
Thank you for the 5-star review and for all your kind words and positive feedback. We are delighted that you had an amazing experience with us. I will definately share this with out team and praise them for all their hard work and dedication. Exceptional guest service is what we strive for, and I am thrilled to hear we accomplished that during your stay. I also want to thank you for allowing us to host your stay at the Canopy by Hilton. We hope to see you again in the near future.
by A verified traveler from San Francisco
Posted 6 Nov 2024
Comment from Hotel Management
9 Nov 2024 by The Canopy Team, Hotel Management
We greatly appreciate you taking the time to share your experience. We strive to provide exceptional service and I am thrilled to hear we accomplished that during your stay. We value your loyalty and we look forward to welcoming you back soon! Thank you for choosing to stay with us at the Canopy by Hilton. We know you have numersous options for lodging when visiting the San Francisco Bay Area. We value your loyalty and appreciate your feedback. I will be sure to share your kind words with the team. We hope to see you again soon.Exceptional service is what we strive for and I am glad that we were able to accomplish that during your stay. We hope you will visit us again in the near future.Diane Elledge
by A verified traveler
Posted 5 Nov 2024
The front desk was efficient and welcoming. The room was comfortable, and well planned.
Comment from Hotel Management
9 Nov 2024 by The Canopy Team, Hotel Management
Greetings, First I want to thank you for choosing the Canopy by Hilton for your stay. I appreciate you taking the time to write a review and uplift our front desk team. I will certainly share your feedback with the team. Making sure you have the best possible experience is what we strive for and I am happy to see that we accomplished that during your stay. We hope to see you again in the near future.
by A verified traveler from San Jose
Posted 2 Nov 2024
The staff here is excellent. The hotel is lovely and so close to SFMOMA.
Comment from Hotel Management
9 Nov 2024 by The Canopy Team, Hotel Management
We greatly appreciate you taking the time to share your experience. We strive to provide exceptional service and I am thrilled to hear we accomplished that during your stay. We value your loyalty and we look forward to welcoming you back soon! Thank you for choosing to stay with us at the Canopy by Hilton. We know you have numersous options for lodging when visiting the San Francisco Bay Area. We value your loyalty and appreciate your feedback. I will be sure to share your kind words with the team. We hope to see you again soon.Exceptional service is what we strive for and I am glad that we were able to accomplish that during your stay. We hope you will visit us again in the near future.Diane E
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
9 Nov 2024 by The Canopy Team, Hotel Management
First, I want to say thank you for choosing to stay with us at the Canopy by Hilton. We know you have several options when it comes choosing lodging in the San Francisco Bay Area. I am truly sorry your stay with us wasn't everything you expected. I want to thank you for taking the time to write a review. We value your feedback, as we will use it to improve our services. We want your experience with us to be memorable in a wonderful way. If your travels ever bring you back to the San Francisco Bay Area, I hope you would give us the opportunity to regain your trust and allow us to host your stay. Again, I am truly sorry you didn't have the best possible experience. We hope to see you again in the near futue.Warmest regards,Diane ElledgeDirector of Operations
by A verified traveler from RENTON
Posted 25 Oct 2024
Comment from Hotel Management
9 Nov 2024 by The Canopy Team, Hotel Management
We greatly appreciate you taking the time to share your experience. We strive to provide exceptional service and I am thrilled to hear we accomplished that during your stay. We value your loyalty and we look forward to welcoming you back soon! Thank you for choosing to stay with us at the Canopy by Hilton. We know you have numersous options for lodging when visiting the San Francisco Bay Area. We value your loyalty and appreciate your feedback. I will be sure to share your kind words with the team. We hope to see you again soon.Exceptional service is what we strive for and I am glad that we were able to accomplish that during your stay. We hope you will visit us again in the near future.Diane Elledge
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
9 Nov 2024 by The Canopy Team, Hotel Management
We greatly appreciate you taking the time to share your experience. We strive to provide exceptional service and I am thrilled to hear we accomplished that during your stay. We value your loyalty and we look forward to welcoming you back soon! Thank you for choosing to stay with us at the Canopy by Hilton. We know you have numersous options for lodging when visiting the San Francisco Bay Area. We value your loyalty and appreciate your feedback. I will be sure to share your kind words with the team. We hope to see you again soon.Exceptional service is what we strive for and I am glad that we were able to accomplish that during your stay. We hope you will visit us again in the near future.Diane
by A verified traveler
Posted 18 Oct 2024
I like the hotel for it's convenience of being able to walk to Union Square for shopping and dining. What I didn't like was the hidden fees. I guess the fee is lower until the end of your stay. Not a welcome surprise. I will be using Air B&B alittle bit more. Sorry, the fees soured my experience!!
Comment from Hotel Management
21 Oct 2024 by The Canopy Team, Hotel Management
First, thank you for choosing to stay with us at the Canopy by Hilton. We know yu have several options when it comes choosing lodging in the San Francisco Bay Area. I am truly sorry your stay with us wasn't everything you expected. Thank you for your feedback as we can use it to improve our services. If your travels ever bring you back to SF I hope you would give us a chance to regain your trust and come stay with us again. Warmest regardsDiane ElledgeDirector of Operations
