Ratings based on 511 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
by A verified traveler
Posted 26 Dec 2024
Lots of challenges in the surrounding area Staff tries to keep up but its a battle Ive stayed here two times before could use a freshen up !!!!
by A verified traveler
Posted 12 Nov 2024
Everything is dirty.
by A verified traveler
Posted 31 Oct 2024
Hotel property has not been properly taken care of. Old furniture, stained towels, old sheets. Like all SF the outside was surrounded by homeless people. Staff was nice and friendly.
by A verified traveler
Posted 30 Oct 2024
For the area, the room was nice and clean but outside the property is the Tenderloin district.
by A verified traveler
Posted 12 Oct 2024
The lady on reception was lovely, unfortunately it’s the only good thing I can say about the place.
The location is terrible, so many homeless people in large groups outside made it feel very unsafe and I can’t even describe the smell. I had to get taxis straight from the door to where I needed to go, luckily it was only for one night.
I suspect the homeless are using this hotel as it’s so cheap. They are either partying or arguing in the corridor until at least 4am. It feels very unsafe, I didn’t sleep. The room itself came with dirty bedding, bath sheets and a horrible smell.
HONESTLY PLEASE pay the extra and go somewhere clean, safe and comfortable. I waited until it went quiet in the corridor and left as soon as I could in the early hours.
by A verified traveler
Posted 8 Oct 2024
by A verified traveler
Posted 5 Oct 2024
This property was surrounded around an area where it felt extremely unsafe. Most of the photos online are either ai generated or pulled from somewhere else because they are false advertisement.
Comment from Hotel Management
6 Oct 2024 by BAY HOTEL, Hotel Management
Hi Angelina,you didn't check in to the hotel how did you say photos are in AI-generated?Please don't spread false statements..
by A verified traveler
Posted 22 Sep 2024
by A verified traveler
Posted 21 Sep 2024
The staff was friendly and helpful. He gave us great us suggestions of places near by to visit and eat. The continental breakfast was good it included several drink choices( coffee, milk, orange, cranberry and lemonade juice) and cereal or toast. They also provided a once use toothbrush and toothpaste. There's are homeless around that area and can be noisy.
