Ratings based on 996 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Cockroach
Posted 26 Apr 2020 on HotelsIt was all ok until my friend pointed out a very large cockroach dead on the bathroom floor
Comment from Hotel Management
28 Apr 2020 by Customer Care Team, Hotel Management
Hi Ramon, Thank you for your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards on this occasion. The property is serviced regularly by pest control, and we have procedures in place related to our pest policy that should have prevented the possible roach you discovered, so your comments are surprising. Nevertheless, we have taken your feedback on board, and we will have our pest-control partners carry out a full review of our facility to ensure the issue has been comprehensively dealt with at this point. We sincerely hope that this issue has not put you off staying with us again. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.
Kind regards,
Customer Care Team
by A verified traveler
I need my Money (deposit)
Posted 22 Apr 2020 on HotelsIt was a little expensive for the little room i got , plus the parking lot 40 bucks.
And i still dont get my 100 dollars deposit back .almost 5 days ago
Comment from Hotel Management
23 Apr 2020 by Customer Care Team, Hotel Management
Hi Julio, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had a good night's sleep at our property. Your comment about our room rate and the parking fee is duly noted. At Adante, our aim is to deliver a superior experience at a great price. Our guests usually find our pricing competitive as we do monitor prices in the area to try and keep our room rates reasonable for our guests. However, during certain times of the year, due to higher demand, prices do tend to increase in the area. We also want you to know that although we are located in a highly desirable area, we offer convenient parking to our guests for a small fee. It is our conscious effort to keep our rates highly competitive as compared to other hotels nearby, and, in many cases, our parking rates are 30% lower than the hotels a block away. We are sorry to hear that you are still waiting for your deposit to be refunded to you. Please note that it can take some banks a few days to release the money into the client's account. Unfortunately, we, the hotel, do not have the means to speed this process up. If your money is not returned over the next couple of days, please feel free to contact us again, and we will be happy to assist you with the resolution of this matter or anything else we can do to help.
Kind regards,
Customer Care Team
by A verified traveler
Posted 12 Mar 2020 on Hotels
Comment from Hotel Management
13 Mar 2020 by Customer Care Team, Hotel Management
Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again.
Best Regards,
Customer Care Team
by A verified traveler
Posted 9 Mar 2020 on Hotels
Comment from Hotel Management
30 Apr 2020 by Customer Care Team, Hotel Management
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.
Best Regards,
Customer Care Team
by A verified traveler
Posted 8 Mar 2020
Breakfast was terrible it's an old property that has been adapted rather than a made hotel. It was ok but dissapointing
Comment from Hotel Management
9 Mar 2020 by Customer Care Team, Hotel Management
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We do, as you rightly point out, occupy an older building, but we feel this adds to our charm. Nevertheless, we have noted your feedback, and we will see what we can do about having some updates to the property soon. We apologize for the disappointment you describe with breakfast. We do review our breakfast offering regularly, and we will take your input into consideration when next doing so. We sincerely hope that these aspects of your visit will not deter you from staying with us again. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.
Kind regards,
Customer Care Team
by A verified traveler
Posted 4 Mar 2020
Room was clean, but "desk" was 2-feet from the edge of the bed, not enough room for a chair. Breakfast was plastic wrapped danishes, coffee, cereal, yogurt, apples/bananas.
Close to shopping/restaurants of Union Square. Area is loud in the morning due to construction (not the hotel's fault). Homeless are right outside the front door.
Comment from Hotel Management
5 Mar 2020 by Customer Care Team, Hotel Management
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. Your comfort and satisfaction are of the utmost importance to us, and we truly value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad that you found the room clean and it's nice to read that our proximity to Union Square suited you. Your observations about the desk and our breakfast have been duly noted, and we apologize if our breakfast fell short of your expectations. We do review our breakfast selection regularly, and we will take your feedback into consideration when next doing so. We have also noted your comment about homeless people. San Francisco is home to a large homeless but harmless population that is present across all the busy areas of the city. Unfortunately, we have no control over them being outside the hotel, and we are sorry if their presence was somewhat disconcerting for you. We trust that the positives of your stay outweighed the limitations, and we hope to welcome you back when you return to San Francisco.
Kind regards,
Customer Care Team
by A verified traveler
Posted 29 Feb 2020 on Hotels
by A verified traveler
Posted 26 Feb 2020 on Orbitz
there was an unappealing aroma in the hallways and in the room itself.
Comment from Hotel Management
28 Feb 2020 by Customer Care Team, Hotel Management
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We apologize for the issue you describe with the odor. At Adante, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our hotel, and our housekeeping team cleans, sanitizes, and inspects every room to ensure it is ready for incoming guests, so it is strange that this happened. Your comfort and satisfaction are of the utmost importance to us, and we have taken your feedback on board for the betterment of the guest experience. We will also see to it that our team does a better job of airing out the rooms and hallways moving forward. We sincerely hope that this aspect of your visit will not deter you from staying with us again. We look forward to an opportunity to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us.
Kind regards,
Customer Care Team
by A verified traveler from California
Posted 19 Feb 2020 on Orbitz
Very good location, continental breakfast was good. Very clean and identical to the pictures
Comment from Hotel Management
24 Feb 2020 by Customer Care Team, Hotel Management
Hey Jazmin, Thank you for choosing to stay with us and rating your experience as positive. We really appreciate it. We are glad that our location suited you, and it's nice to read that you found our accommodation clean and true to the pictures. We are also pleased to hear that our continental breakfast was to your liking and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.
Kind regards,
Customer Care Team
by A verified traveler
Posted 16 Feb 2020
Comment from Hotel Management
17 Feb 2020 by Customer Care Team, Hotel Management
Dear guest, thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any short-comings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon.
Best Regards,
Customer Care Team
