Ratings based on 140 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 17 Oct 2024
by A verified traveler
Posted 8 Oct 2024
Great location, plenty to see and do in the immediate area. Bussing very near by. Outstanding cleaning crew keeps everything very well kept.
by A verified traveler
Posted 4 Sep 2024
the property itself is great. everything is clean, the bed is reasonably comfortable. the room is a little small but that doesn't matter much. the showers are shared, but they're still clean all the time, and I've never had to wait for one. the area around the property is kind of sketchy though.
Comment from Hotel Management
5 Sep 2024 by Costumer Service Team, Hotel Management
Hi Kai Hung' Thank you so much for your kind words and detailed feedback! We're thrilled to hear that you enjoyed the cleanliness of our property and found the bed comfortable. We're also glad the shared showers met your expectations. We appreciate your comments about the room size and the area around the property. Your comfort and safety are our top priorities, so we'll take your observations into account as we continually strive to improve. If you have any further suggestions or need assistance in the future, please don’t hesitate to let us know. We hope to welcome you back soon!
by A verified traveler
User friendly
Posted 8 Aug 2024 on HotelsSuper cute, and when I had a hiccup at check in they had a quick response time!
Comment from Hotel Management
9 Aug 2024 by Customer Service Team, Hotel Management
Hi Rogelio' Thank you so much for your kind words! We're delighted to hear that you found our hotel cute and that our team was able to assist you promptly. If you have any more feedback or need anything during your stay, please don’t hesitate to reach out. We look forward to welcoming you back!
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
1 Aug 2024 by Customer Service Team, Hotel Management
Hi Isabel' Thank you so much for your review and for choosing our hotel! We're thrilled to hear that you had a positive experience during your stay.We appreciate your feedback and hope to welcome you back for another wonderful stay in the future!
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Customer Service Team, Hotel Management
Hi Nick' Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that we could meet your expectations. Our team strives to provide exceptional service and ensure every guest has a memorable experience. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 28 Jul 2024
Right in the heart of the Mission district, this place is well situated for getting around SF by public transit. Once I figured out how to use the door app it was all good. Well taken care of.
Comment from Hotel Management
29 Jul 2024 by Customer Service Team, Hotel Management
Hi Shelagh' Thank you so much for your kind review! We're thrilled to hear that you found our location in the heart of the Mission district convenient for exploring San Francisco via public transit. We're glad you were able to navigate the door app smoothly once you got the hang of it. Our team takes great pride in maintaining a well-taken-care-of environment, and it's wonderful to hear that it added to your overall experience. We hope to welcome you back soon for another enjoyable stay!
by A verified traveler
Posted 2 Jul 2024
The room cleaning was excellent and, generally speaking, was a quiet stay. The only challenges was sharing a bathroom with the whole floor as well as not having amenities like breakfast and a personal refrigerator. But, for a budget stay for a traveller without family it was perfect. An affordable upgrade from a hostile.
Comment from Hotel Management
3 Jul 2024 by Customer Service Team, Hotel Management
Hi Isaac, thank you for sharing your experience with us! We're thrilled to know that you found our room cleaning to be excellent and enjoyed a generally quiet stay. Your feedback about our shared bathroom facilities and the absence of amenities like breakfast and personal refrigerators is appreciated; we're always looking for ways to enhance our guests' comfort. We're glad to have provided you with a budget-friendly option that served as a perfect upgrade from a hostel. We hope to welcome you back for another enjoyable stay soon!
by A verified traveler
Posted 1 Jul 2024
My door didn’t have a lock on it.
Comment from Hotel Management
2 Jul 2024 by Customer Service Team, Hotel Management
Hi Patrick, thank you so much for taking the time to share your feedback with us. We apologize for any inconvenience caused by the door lock issue you encountered. Please rest assured that we have addressed this concern promptly with our maintenance team to ensure that all our guests' rooms are equipped with reliable security features.
