Ratings based on 41 Verified Reviews
2.6 Room cleanliness
2.9 Service & staff
2.4 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
This is good for business trips. One to three nights is okay. I think this is a clean SOGO hotel compare to other SOGO Hotels specially around Manila area where customers are abundant.
by A verified traveler
Posted 14 Sep 2024
Good location fast service respectful staff
by A verified traveler
Posted 9 Aug 2024
The place is cozy and clean..
by A verified traveler
An Act of simple gesture is important!
Posted 27 Mar 2024 on HotelsThe staff are not the same as usual sogo you know of. Not friendly!
Comment from Hotel Management
2 Apr 2024 by Melisza Duenas - Hotel Manager, Hotel Management
Dear Mam Kim, We are sorry to learn about your less than satisfactory experience with the staff during your stay at Sogo Hotel. Providing excellent customer service is a top priority for us, and we understand the importance of friendly and attentive staff in creating a pleasant atmosphere for our guests. We will make sure to address this issue with our team and provide them with additional training to ensure that they maintain the high standards of hospitality that Sogo Hotel is known for. Your feedback is valuable to us, and we appreciate your bringing this to our attention. Thank you, and we hope to have the opportunity to serve you better in the future.Sincerely,Melisza DuenasHotel Manager
by A verified traveler from Cape Coral
Posted 19 Mar 2024
We traveled all the way from Florida USA, our first room didn’t have any electricity, staff was very kind to move us to another room, but it smelt like an ashtray, I was told they were going to spray the whole, so I said okay, but upon waking up the next day I was bitten by bed bugs( it was disgusting) my back was all red from bed bugs bite. So the supervisor moved us to an executive room with no extra charge, and this room had a jacuzzi and all but it has mildew all around the tub, just couldn’t wait for my 6 days stay there.
The owner of this hotel needs to a lot of renovating to their properties.
The staff though were amazingly incredible to us. They all deserved a raised.
Comment from Hotel Management
19 Mar 2024 by Melisza Duenas - Hotel Manager, Hotel Management
Dear Ma'am Mercedita, It's disappointing to hear about your unpleasant experience during your stay at Hotel Sogo Mexico. It seems that despite the staff's kindness, the conditions of the rooms were far from satisfactory. However, I appreciate your acknowledgment of the staff's exceptional service, and I hope they receive the recognition they deserve. It's essential for us in management team to address these issues to provide a better experience for their guests in the future. I hope we will see you again and rest assured that will not happen again.
by A verified traveler
Brothel
Posted 27 Aug 2023 on HotelsWorst hotel stayed in fir longtime . Felt like ass in a brothel .
Comment from Hotel Management
22 Nov 2023 by Apple, Hotel Management
Dear Brothel,We are sorry for your experience during your stay with us. The room that you booked is usually a favorite among guests and we regret that you did not get a similar impression. Rest assured that we have received your feedback and we're doing our best to improve them. The next time you stay with us, we will make sure to serve our best to ensure your satisfaction while staying here.Thank you for your support to us.Regards,Melisza D. Hotel Manager, Hotel Sogo Mexico
by A verified traveler
Posted 17 May 2021 on Hotels
the foods is very bad, specially the they served us spoiled rice, and the vegetables is bad.
by A verified traveler
Posted 22 Apr 2021 on Hotels
by A verified traveler
Posted 22 Feb 2021 on Hotels
by A verified traveler
Posted 31 Dec 2019 on Hotels
I booked a non-smoking room, but the hotel receptionist give me a smoking room. When my arrival at the hotel , they have bo ideal about the online booking and i been waiting about half hours. I didn't get any notice about the room environment. They just simply select a room for me where the room looks like under renovation which the washroom have water on floor
