Ratings based on 878 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
The lady at the front desk was great when I checked in. I had three small children and had just been displaced by SDGE shutting off our power due to wild fire issues. I was in a horrible mood and she was incredibly kind, and helpful despite my three young grand children running around her lobby. The only thing I didn't like is having to pay for parking for this hotel.
Comment from Hotel Management
16 Dec 2024 by Mark, Hotel Management
Divelle,Thank you for staying with us and we're glad to hear you enjoyed it even though the circumstances were not the best.Our friendly staff is always glad to help. They are the heart and soul of our hotel. The person who checked you in was Miranda and we appreciate all that she does for our guests.The parking charge is a standard practice among hotels in California because it's always in high demand. However, you are always more than welcome to contact the hotel directly about any extra charges before booking so you can make an informed decision.Thank you again for staying with us and we look forward to seeing you soon!
by A verified traveler
Posted 12 Dec 2024
I liked the ambiance and the decorations and I really appreciated how helpful the staff were.
Comment from Hotel Management
13 Dec 2024 by Mike Jones - Assistant General Manager, Hotel Management
Elizabeth, we really appreciate the wonderful rating and we're very happy that we could help you out this week with a place to stay. We hope that you and your family have an amazing holiday season!
by A verified traveler
Posted 12 Dec 2024
None
Comment from Hotel Management
12 Dec 2024 by Mike Jones - Assistant General Manager, Hotel Management
Ferough, thank you for rating your stay. I see that you had a very good experience while you were here. Please let us know if there is anything that could have made it even better.
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Mark, Hotel Management
Jinha,We're so glad to hear you enjoyed your stay.If you have any comments or suggestions, please do not hesitate to contact us.Thanks again for staying with us and we look forward to seeing you soon!
by A verified traveler
Posted 8 Dec 2024
Great staff, clean, basketball court, bbq grills, gym and office. I will stay there again.
Comment from Hotel Management
8 Dec 2024 by Mark, Hotel Management
Anayeli,Thank you for staying with us and we are glad to hear you enjoyed it.If you have any comments or suggestions for us feel free to contact us at the hotel.Thanks again and we look forward to seeing you soon!
by A verified traveler from Westerville
Posted 7 Dec 2024
They did not tell me it was $10 a day for parking. At check in. also I had service dog the lady at the counter tried to question my disability. When I questioned the charges she was rude and unprofessional.she tried to blame it on a new person who just started.
Comment from Hotel Management
8 Dec 2024 by Mark, Hotel Management
Amanda,Thank you for your comments. We will review and address the matter of your service animal with our staff internally. Currently, there are certain questions that will help us understand if your animal is a service animal or an ESA which we do charge for the latter.Please also be advised that most hotels in California have begun to charge for parking. The fee is displayed under "Hotel Information" on Expedia's pages for our hotel and all other chains.Thank you again for your comments and we look forward to exceeding your expectations in the future.
by A verified traveler
Posted 1 Dec 2024
Paying for parking was not expected
Comment from Hotel Management
1 Dec 2024 by Mark, Hotel Management
Patricia,Thanks for staying with us and I do apologize for the unexpected parking.Please be advised that each third-party platform has extra charges listed in different sections. For example, they are listed under "About this property" near the top of the page and also under "Important Information" near the bottom of the page on Expedia's site.Please also be advised that the majority of hotels in California have been charging for parking, however, you are more than welcome to contact the hotel's front desk staff directly about extra fees or charges associated with your stay before booking.Thank you again for staying with us. If you have additional suggestions or comments feel free to reach out.We look forward to exceeding your expectations in the future.
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Mark, Hotel Management
Gabriel,We're glad to hear you enjoyed your stay.If you have any comments or suggestions on how we can improve, feel free to reach out.Thanks again for staying with us and we look forward to serving you again in the future.
by A verified traveler
Posted 20 Nov 2024
Outside trash containers with trash and butts were not emptied the whole 5 days we were there.
Comment from Hotel Management
20 Nov 2024 by Mike Jones - Assistant General Manager, Hotel Management
Roland, thank you for letting us know about your stay. I will let our staff know about your comments but we have people that are very good about taking care of this so I'm sure that it couldn't have sat like that very long. We will definitely follow up on it to make sure.
by A verified traveler
Posted 12 Nov 2024
Overall a decent hotel with space for the family. Needs an update & not the freshest smell in the room. If you stay for an extended amount of time, the rooms are only cleaned every 7 days. Breakfast is included & it’s quiet.
Comment from Hotel Management
12 Nov 2024 by Mike Jones - Assistant General Manager, Hotel Management
Sara, thank you for staying with us in the past few days. I'm glad that things went well for you and your family overall. We hope that we'll see you again in the future.
