Ratings based on 1,078 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
I killed three spiders and a centipede on our first day. But the worst thing was that a cockroach came from our pillow and crawled on my husbands face and the hotel moved us from our room to a smaller room with just a $100 food credit. They clearly didn't care. It was awful and we're still traumatized.
by A verified traveler
Posted 9 Dec 2024
Nice property
Comment from Hotel Management
10 Dec 2024 by Summer Shoemaker - General Manager, Hotel Management
Dear Daniel,We’re delighted you enjoyed your visit. Come see us again soon for another amazing experience!
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Dorian Uson , Hotel Management
Thank you so much for taking the time to share your feedback! We are thrilled to hear that you enjoyed your stay with us as much as we enjoyed having you as our guest. It is always our goal to provide exceptional experiences, and your feedback reaffirms our commitment to excellence. We truly appreciate your support and hope to have the pleasure of welcoming you back soon. We look forward to creating even more wonderful memories together on your next visit!
by A verified traveler
Posted 4 Dec 2024
The room was not clean when we arrived. Some small trash on the floor so I had to call front desk. And about 1 hr later someone came and cleaned it. This is really not good I don't like it.
Comment from Hotel Management
5 Dec 2024 by Summer Shoemaker - General Manager, Hotel Management
Dear Zhaoheng,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with your room upon arrival. This is not the standard of cleanliness we strive for, and we’ll address this with our team. We hope to provide you with a much better experience if you choose to stay with us again.
by A verified traveler
Posted 4 Dec 2024
It was in a great area for morning walks and being out and about. Also it had on site options if you did not want to leave the property
Comment from Hotel Management
5 Dec 2024 by Summer Shoemaker - General Manager, Hotel Management
Dear ginny,Thank you for sharing your thoughts! We're glad you enjoyed the convenient location and the on-site amenities. We hope to welcome you back for another relaxing stay!
by A verified traveler
Posted 4 Dec 2024
It's good
Comment from Hotel Management
5 Dec 2024 by Summer Shoemaker - General Manager, Hotel Management
Dear Nadya,Thank you for your feedback! We are so happy you enjoyed your time with us and we hope you can come back and visit soon.
by A verified traveler
Posted 1 Dec 2024
Nice
Comment from Hotel Management
2 Dec 2024 by Summer Shoemaker - General Manager, Hotel Management
Dear Grant,We’re so pleased to hear you enjoyed your visit! Thank you for your feedback, and we hope to see you back with us soon.
by A verified traveler
Posted 1 Dec 2024
No elevator !!!! We had many bags and stroller
No breakfast
I hear everything my neighbors say, can even hear the gentleman clearing his throat each morning.
No services or fun activities for kids to justify the resort fees.
Comment from Hotel Management
2 Dec 2024 by Summer Shoemaker - General Manager, Hotel Management
Dear Anas,Thank you for your feedback. We're sorry to hear that certain aspects of your stay, such as the lack of an elevator and noise concerns, impacted your experience. We appreciate your comments about the resort offerings and will share them with our team as we continually strive to improve. Should you choose to stay with us again, we hope to provide a more enjoyable experience.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Summer Shoemaker - General Manager, Hotel Management
Dear Parth,It’s great to hear you had a pleasant stay! Thank you for your feedback, and we hope to welcome you back very soon.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Summer Shoemaker - General Manager, Hotel Management
Thanks for sharing, we hope to see you again soon.
