Ratings based on 1,937 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Always nice to come back
by A verified traveler
Posted 2 Jan 2025
We had a good stay. The Tropics Cantina was closed so our only real option was the Barefoot Bar - but the food there was really good.
They allowed a late checkout ( 1 hour) without charge.
by A verified traveler
Posted 1 Jan 2025
The service was extremely bad. We requested a roll-away bed for our kid long before the stay and they confirmed. Then they completely ignored our request. When we arrived at the room at 8pm, we had to contact them twice just to ne told that they had no roll-away bed available. We talked with the manager of room service over the phone about this and they were extremely rude and unhelpful. They said they would send a airbed just for the night but they just dropped the airbed to our room in a weird black box without setting it up. We did not even know what it was and thought they never sent the bed.
In addition, they would knock your door at 8 am to provide room service. After I told them to come back a little bit later, they never came back that day.
This is definitely the worst resort I have ever stayed in the US
by A verified traveler
Posted 31 Dec 2024
by A verified traveler
Posted 30 Dec 2024
by A verified traveler
Posted 30 Dec 2024
From the outside looking in, it truly looks like paradise. However, "Paradise" is not what we experienced after the first night.
Upon checking in, we were notified of the food options on the property, we were issued a map and we were also informed about the $44 per night resort fee. We were even offered a complimentary bottle of champagne for my birthday. We were not told that there would be an additional $46 fee per day to park.
Fast forward to the next day, we placed our towels on the floor assuming that we would receive a fresh set when room service came around. That never happened. When we noticed that we hadn't received room service, we call the front desk to ask them what happened and they stated that we're supposed to tell them we want room service. Then she went on to explain how she so sorry and how she would put us on the schedule for the next day. She even went to the extent of asking us what time do we want room service to come by. We told her in the afternoon.
Now, fast forward to almost 11:00 p.m. on the next day, you guessed it! We did not receive room service again. So we called the front desk again and this time we spoke to a man. It was as if he was reading from a script because he apologized the same way the lady did on the previous day.
The bathroom area was really tiny, our room had a leak at the front door, and we noticed hairs that were not ours on the bed. I think we were by some kind of closet because there was a lot of noise. Disappointed!
by A verified traveler
Posted 30 Dec 2024
Good!
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Dear Yan,Thank you for sharing your experience! We’re glad to hear you had a good stay and hope to welcome you back again soon.Sincerely,Jim Gross,General Manager
by A verified traveler
Posted 30 Dec 2024
The room was available later than 3pm. We had to wait until the room became available. Also there was a heavy mold smell due to standing water from the ice machine next to the room. The ice machine water was running to the wall of the room causing heavy mold/mildew smell inside the room.
by A verified traveler
Posted 29 Dec 2024
by A verified traveler
Posted 29 Dec 2024
It's a nice property overall but it's rated as four stars and there's no way. That's a two star at most
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Dear David,Thank you for sharing your thoughts. While we’re glad you found the property nice overall, we’re sorry to hear it didn’t meet your expectations. Your feedback is valuable, and we’ll keep it in mind as we continue working to enhance the experience for all our guests. Sincerely,Jim Gross,General Manager
