Ratings based on 1,572 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 2 Dec 2024
During my recent hotel stay, I was disappointed by several aspects of the experience. The check-in process was unorganized, with long wait times despite prior reservations. The room itself, though initially promising, lacked proper cleanliness and upkeep, with visible dust and a lingering unpleasant odor. Basic amenities were either missing or in poor condition, and the staff, while polite, were slow to address these concerns. Noise from adjacent rooms further disrupted the stay, detracting from the restful atmosphere one expects. Overall, the experience fell far short of the standards set by similar establishments.
Comment from Hotel Management
3 Dec 2024 by Hotel Manager, Hotel Management
Dear Jaylal, We are truly sorry for the delay at the time of check-in; this will be addressed with our team to ensure a better outcome going forward. We also apologize for the cleanliness oversights you experienced in your room; we will share this with our housekeeping team to make sure we are more diligent in delivery in the future. It is truly disappointing to hear we did not meet your expectations and that some noise disturbances also disturbed your rest. Please know we are always available around the clock to help make our guests comfortable at all times, and we will be using your feedback to improve our services and guest experience on all levels. Thank you for your evaluation, and we hope to make a favorable impression the next time you visit the area.Donna Lynn Chong,Hotel Manager
by A verified traveler
Posted 2 Dec 2024
The property is great. Self Parking is a problem and not convenient at all. The bathroom has only one sink and very small. Otherwise it is a great Hotel.
Comment from Hotel Management
2 Dec 2024 by Hotel Manager, Hotel Management
Dear Shahram, We are pleased you enjoyed your stay at our beautiful property, and we also value your honest feedback that helps us advance our guest experience. Thank you for staying at the Marriott Marquis San Diego Marina, and we look forward to your return soon.Donna Lynn Chong,Hotel Manager
by A verified traveler
Posted 1 Dec 2024
I liked the overall atmosphere of the property. Great Location. Clean and had a great view.
But the excellent staff was rather limited. Only one person for check-in and one person for Check-out!! That delayed the process.
Otherwise stellar.
Comment from Hotel Management
2 Dec 2024 by Hotel Manager, Hotel Management
Dear Guninder, We are thrilled to read about your fantastic stay and how much you enjoyed our ideal location and scenic waterfront views from your balcony. We have also taken note of your specific feedback as it helps us enhance our services and guest experience. We absolutely loved making you feel at home, and we look forward to welcoming you back on your next trip. Thank you for the kind remarks of Marriott Marquis San Diego Marina. Donna Lynn Chong,Hotel Manager
by A verified traveler
Posted 1 Dec 2024
Business trip - nice hotel and closest to convention center.
Comment from Hotel Management
2 Dec 2024 by Hotel Manager, Hotel Management
Dear Alexander, Thank you for choosing the Marriott Marquis San Diego Marina. It is wonderful to read that we exceeded all of your expectations and that you especially enjoyed our convenient location. We loved having you as our guest while you were here on business and hope to have the opportunity to welcome you back on a future visit.Donna Lynn Chong,Hotel Manager
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Hotel Manager, Hotel Management
Dear Giles, We are thrilled you had an excellent stay at Marriott Marquis San Diego Marina, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Donna Lynn Chong,Hotel Manager
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
30 Nov 2024 by General Manager, Hotel Management
Dear Antonio, It is wonderful to know you enjoyed everything about your time at Marriott Marquis San Diego Marina and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Donna Lynn Chong,Hotel Manager
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
30 Nov 2024 by General Manager, Hotel Management
Dear Metin, We are thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Marriott Marquis San Diego Marina. Thank you for choosing us for your time in the city; we hope to see you again soon.Donna Lynn Chong,Hotel Manager
by A verified traveler
Posted 29 Nov 2024
Hairs everywhere—in sink, in shower, on toilet, on pillow cases. Just disgusting, and a variety of types of body hairs.
Comment from Hotel Management
30 Nov 2024 by General Manager, Hotel Management
Dear Morgan, We extend our sincerest apologies for the issues you encountered with our housekeeping service. Your feedback is invaluable as we are committed to providing the best experience for our guests. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Donna Lynn Chong,Hotel Manager
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Hotel Manager, Hotel Management
Dear Talia, We are thrilled you had an excellent stay at Marriott Marquis San Diego Marina, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Donna Lynn Chong,Hotel Manager
