Ratings based on 2,753 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Not memorable experience staying at the Hyatt San Diego. New Year’s Eve ruin because no fireworks. Had we known, we would have not stayed there and go to other part of the city.
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 2 Jan 2025
Was pleasantly surprised with staff, convenience, location, cleanliness. We will be back. Loved that they did a New Year party for kids. Staff was friendly and answered all our traveling questions.
Comment from Hotel Management
2 Jan 2025 by Alex, Hotel Management
Thank you for your wonderful review! We're delighted to hear you enjoyed our staff, convenient location, cleanliness, and the New Year's party for kids. We look forward to welcoming you back!
by A verified traveler
Posted 2 Jan 2025
The service, room, and location was great! Our view of both the city and bay was stunning- will definitely be back.
Comment from Hotel Management
2 Jan 2025 by Alex, Hotel Management
Thank you for your wonderful review! We're thrilled you enjoyed the service, room, and location, as well as the stunning views of the city and bay. We look forward to welcoming you back!
by A verified traveler
Posted 2 Jan 2025
The new year experience and personal
Comment from Hotel Management
2 Jan 2025 by Alex, Hotel Management
Thank you for your 5-star review! We're delighted you enjoyed the New Year experience and the personal touches during your stay. We hope to welcome you back soon!
by A verified traveler
Posted 2 Jan 2025
Loved it!! Pool was great for the kids. Lots of activities for New Years.
Comment from Hotel Management
2 Jan 2025 by Alex, Hotel Management
Thank you for your fantastic review! We're thrilled to hear your family enjoyed the pool and New Year's activities. We look forward to welcoming you back soon!
by A verified traveler
Posted 2 Jan 2025
There's a lot of sand in the bathtub faucet. And did not provide the corresponding housekeeping service.
Comment from Hotel Management
2 Jan 2025 by Alex, Hotel Management
Thank you for bringing this to our attention. We apologize for the inconvenience caused by the issue with the bathtub and the housekeeping service. Your feedback is valuable, and we’ll address this to ensure a better experience for all our guests.
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Alex, Hotel Management
Thank you for the 5-star rating! We’re thrilled you had an excellent experience and hope to welcome you back again soon.
by A verified traveler
Posted 1 Jan 2025
Valuable
Comment from Hotel Management
2 Jan 2025 by Alex, Hotel Management
Thank you for the fantastic rating! We're thrilled you had a wonderful experience at the Manchester Grand Hyatt San Diego. We hope to welcome you back soon!
by A verified traveler from Reseda
Posted 30 Dec 2024
I was annoyed by the person at the counter. I got my key. Went up to my room. Came back down but forgot key in room. Had to wait another 20 mins for the person at the counter because he was about to help someone else when he could have helped me right away.
Comment from Hotel Management
30 Dec 2024 by Nyree, Hotel Management
Thank you for sharing your feedback. While we’re glad your overall experience was positive, we’re sorry to hear about the inconvenience you faced at the front desk. Your comments will help us improve our guest service, and we hope to provide a smoother experience during your next visit.
