Ratings based on 985 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Scott, Hotel Management
Dear Jennifer, Thank you so much for providing us a Five Star rating based upon your recent Kona Kai stay.I truly hope we have the opportunity to serve you again in the future.With sincere regards,Scott OstranderGeneral Manager Kona Kai San Diego
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Scott, Hotel Management
Dear Sarah,I very much appreciate your taking the time to post a Five Star rating based upon your recent Kona Kai experience and look forward to serving you again soon.With best regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego
by A verified traveler
Posted 12 Nov 2024
The property was great. It was clean and the pools/hot tubs areas were very nice. We did have an issue with WiFi and being able to use streaming services. But would definitely stay again.
Comment from Hotel Management
13 Nov 2024 by Scott, Hotel Management
Dear Janine,Thank you so much for taking the time to post a review of your recent Kona Kai experience. I am very excited to announce that next week (the week of 11/18) we will be re-cabling the entire hotel and upgrading our entire wireless network systems; therefore, any such less than positive experiences will be in the past...within two weeks.I truly hope to see you again.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego
by A verified traveler
Posted 10 Nov 2024
The proximity to the quite beach in a safe island. We had a great time and the staff was extremely helpful and friendly.
Comment from Hotel Management
12 Nov 2024 by Angie Vindiola, Front Office Manager, Hotel Management
Hello Mitchell, We are thrilled to hear you had a wonderful stay at Kona Kai! Thank you for taking the time to share your experience with us. We look forward to welcoming you back to Kona Kai on your future travels!
by A verified traveler
Posted 8 Nov 2024
The front desk staff were amazing. The room smelled like mold and the heater made a lot of noise and leaked water onto the balcony. The restaurant waitress and hostess were not very friendly. The view and the pool/ hot tub were amazing and the location was also very good and pretty views.
Comment from Hotel Management
13 Nov 2024 by Scott, Hotel Management
Dear Meltem,I cannot thank you enough for your positive as well as your constructive feedback. We have researched your reservation and have already taken corrective action to improve upon the few deficiencies you experienced.On behalf of our entire staff, I hope to warmly welcome you back to Kona Kai soon.With best regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Scott, Hotel Management
Greetings, Dian!Thank you so much for providing us a Four Star rating based upon you recent Kona Kai experience.I truly look forward to welcoming you back to Kona Kai in the future.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego
by A verified traveler from fontana
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Scott, Hotel Management
Dear Victor,Thank you for your providing us a Five Star rating. On behalf of our staff, I look forward to welcoming you back again in the near future.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego
by A verified traveler from Tarzana
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Scott, Hotel Management
Dear Daniel,Thank you for taking the time to post a Four Star rating based upon your recent stay.On behalf of our entire staff, I hope we have the opportunity to serve you again in the future.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Scott, Hotel Management
Greetings, Justin!Thank you for posting a rating based upon your recent Kona Kai experience.If there is anything we can do to enhance our level of services and amenities to earn our typical average rating of 4.41, I warmly welcome your feedback.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego
by A verified traveler from Pittsburgh
Posted 23 Oct 2024
Ty
Comment from Hotel Management
24 Oct 2024 by Scott, Hotel Management
Dear Ty,Thank you for the Five Star rating. On behalf of our entire staff, I look forward to your return visit.In hospitality, I remain at your service.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego
