Ratings based on 935 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
it was so so
Posted 23 Mar 2020 on HotelsOur stay at the keating hotel was ok . The customer service was amazing!!! Our room was dirty dusty and super small expected more since the photos online looked so fancy and clean . The location was also great and close to all the bars .
by A verified traveler
Great staff, bad room condition
Posted 17 Mar 2020 on HotelsThe service was amazing, we were upgraded rooms for our anniversary. The staff was kind and friendly, and we had fast delivery of ice to our room. Overall the staff is what made our trip very special, plus you can’t beat this location- it is central to downtown and a walking distance to everything. Unfortunately, the room itself was very run down, the windows were filthy and the blinds were falling apart. The white “pane” over the window was broken and did not close the entire way, making the hotel room ridiculously loud at night, and early in the morning. Additionally, the bathroom was dirty and the toilets didn’t flush, and the furniture looked worse for the ware. I don’t know if I would return to this hotel until the rooms have been renovated.
by A verified traveler
Posted 17 Mar 2020
by A verified traveler
Posted 10 Mar 2020
by A verified traveler
Posted 8 Mar 2020 on Hotels
by A verified traveler
Posted 8 Mar 2020
Great location and super nice staff. The rooms are comfortable— especially the beds — and it has a mince vibe. I would stay here again.
by A verified traveler
Posted 6 Mar 2020 on Hotels
by A verified traveler
Posted 6 Mar 2020 on Orbitz
by A verified traveler
Posted 3 Mar 2020
The only thing that was a bit inconvenient was no doors on the shower area. Me and my colleague were sharing a room, and it was really inconvenient for us to go into the shower and/or use the washbasin at the same time. Even if there is a curtain on the area, that would be great.
by A verified traveler from Lake Arrowhead
Posted 23 Feb 2020
Location was great for our plans. Some staff did well while others fell short. Room next door had very loud party going all night and it was impossible to get a good nights sleep. Two complaints in the middle of the night to front desk were addressed but with poor results . Would have tried to move rooms but it was 3am. Management only removed 25$ service fee for all the trouble. I worked in hospitality industry for over 20 years and that’s not how you get people back. Keating you have hope but management in my opinion needs to smooth over guest complaints better and maybe you need some real security instead of a group of young employees trying to quiet a drunken mob.
