Ratings based on 999 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2025
Floors were dirty. The wall had a booger on it. The toilet didn’t stop making weird noises all night. The bed sheets were dirty. The heater didn’t work. The front door didn’t seal fully. There were holes in the wall in the bathroom. The light fixture in the bathroom was being held up by tape.
Comment from Hotel Management
12 Jan 2025 by SAM, Hotel Management
I'm really sorry to hear about your experience. This sounds like a series of issues that should have been addressed before your stay. I completely understand how frustrating it must have been to deal with those problems. I’ll make sure to report these concerns to the management so that they can take the necessary steps to improve the quality and condition of the accommodations. Thank you for bringing this to our attention, and I hope your next stay is much more comfortable.
by A verified traveler from Glendale
Posted 15 Oct 2024 on Travelocity
I had to ajust the toilet to allow it to flush
Comment from Hotel Management
16 Oct 2024 by Nani, Hotel Management
Dear guest, Thank you for your valuable rating, However we will look in the issue which you mentioned resolve ASAP. Thank you for notifying us.
by A verified traveler
Posted 19 Sep 2024 on Hotels
It was fairly comfortable
by A verified traveler
Posted 17 Sep 2024
Website advertised free breakfast and they do not offer that. I would have booked else where if I had known that. Will not recommend.
Comment from Hotel Management
17 Sep 2024 by Sam, Hotel Management
Hi Mary,Thank you for bringing this to our notice; we truly regret for any inconvenience. We contacted all third-party websites to ensure that they no longer advertise the complimentary breakfast, and we confirmed that the false information was deleted. Your opinion is valuable, and we aim to serve you better in the future.
by A verified traveler
Posted 11 Sep 2024 on Hotels
Comment from Hotel Management
12 Sep 2024 by Customer Care Team, Hotel Management
Hi Lianna,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards,Howard Johnson Hotel CircleCustomer Care Team
by A verified traveler
Posted 3 Sep 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Floor was coming up. The price was high.
Posted 14 Aug 2024 on HotelsComment from Hotel Management
15 Aug 2024 by Nani, Hotel Management
Thank you for your feedback, we will look into it.
by A verified traveler
Great staff
Posted 9 Aug 2024 on HotelsThe staff was very accommodating and kind. They exceeded my expectations and did so with a smile! The price was fair and the location is great! Would definitely recommend
Comment from Hotel Management
9 Aug 2024 by Nani, Hotel Management
Many thanks for your rating and for the comments! We're thrilled to hear that you had a great experience with our staff and enjoyed the location and pricing. Your recommendation means a lot to us!
by A verified traveler
Posted 7 Aug 2024
Room smelled like stale cigarette smoke and other foul smells. Continental breakfast was cereal or bread. Door was hard to open. Headboard stained and scratched.
Comment from Hotel Management
8 Aug 2024 by Customer Care Team, Hotel Management
Hi Robert,We’re sorry to hear about the issues you encountered during your stay. It’s concerning that the room had an unpleasant odor and that the cleanliness and condition of the room did not meet your expectations. We also regret that the breakfast options and door difficulty were not to your satisfaction. Your feedback on the headboard and overall property conditions is important, and we will address these concerns with our team to ensure improvements are made. We appreciate you sharing your experience and hope you might consider staying with us again for a more positive visit.Best Regards,Howard Johnson Hotel CircleCustomer Care Team
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Customer Care Team, Hotel Management
Hi TRI,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Howard Johnson Hotel CircleCustomer Care Team
