Ratings based on 994 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
Website advertised free breakfast and they do not offer that. I would have booked else where if I had known that. Will not recommend.
Comment from Hotel Management
17 Sep 2024 by Sam, Hotel Management
Hi Mary,Thank you for bringing this to our notice; we truly regret for any inconvenience. We contacted all third-party websites to ensure that they no longer advertise the complimentary breakfast, and we confirmed that the false information was deleted. Your opinion is valuable, and we aim to serve you better in the future.
by A verified traveler
Floor was coming up. The price was high.
Posted 14 Aug 2024 on HotelsComment from Hotel Management
15 Aug 2024 by Nani, Hotel Management
Thank you for your feedback, we will look into it.
by A verified traveler
Great staff
Posted 9 Aug 2024 on HotelsThe staff was very accommodating and kind. They exceeded my expectations and did so with a smile! The price was fair and the location is great! Would definitely recommend
Comment from Hotel Management
9 Aug 2024 by Nani, Hotel Management
Many thanks for your rating and for the comments! We're thrilled to hear that you had a great experience with our staff and enjoyed the location and pricing. Your recommendation means a lot to us!
by A verified traveler
Posted 7 Aug 2024
Room smelled like stale cigarette smoke and other foul smells. Continental breakfast was cereal or bread. Door was hard to open. Headboard stained and scratched.
Comment from Hotel Management
8 Aug 2024 by Customer Care Team, Hotel Management
Hi Robert,We’re sorry to hear about the issues you encountered during your stay. It’s concerning that the room had an unpleasant odor and that the cleanliness and condition of the room did not meet your expectations. We also regret that the breakfast options and door difficulty were not to your satisfaction. Your feedback on the headboard and overall property conditions is important, and we will address these concerns with our team to ensure improvements are made. We appreciate you sharing your experience and hope you might consider staying with us again for a more positive visit.Best Regards,Howard Johnson Hotel CircleCustomer Care Team
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Customer Care Team, Hotel Management
Hi TRI,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Howard Johnson Hotel CircleCustomer Care Team
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Customer Care Team, Hotel Management
Hi mariana,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards,Howard Johnson Hotel CircleCustomer Care Team
by A verified traveler from MIAMI
Posted 3 Aug 2024
I was surprised when i got to this hotel. The parking lot was full of people playing loud music the AC was very loud, the shower kept getting clogged and took forever to drain. Some of the towels were dirty and the TV controller did not work. If it wasnt because it was late in the evening that I showed up, I would have went elsewhere. Definitely not coming back here.
Comment from Hotel Management
3 Aug 2024 by sam, Hotel Management
Sorry for inconvenience, make sure we will try to provide best service next time.
by A verified traveler
Posted 31 Jul 2024
For the price we paid all the above! We paid $260ish USD.. 5 days later paid $229 at a Hotel much much nicer.. Sheets were clean but stained, Bed had scratches all in the headbaord, table had stains all over it...I don't recommend unless it's 1/3 the cost and no expectations:(
Comment from Hotel Management
1 Aug 2024 by Nani, Hotel Management
Thanks for your feedback, we will look in to the problems you have mentioned.
by A verified traveler
Posted 29 Jul 2024
The room floor could have been a little cleaner, lots of dust
Comment from Hotel Management
31 Jul 2024 by Customer Care Team, Hotel Management
Hi Erica,Thank you for your feedback. We’re glad you brought this to our attention. We apologize for the dust on the room floor and understand how important cleanliness is to your overall comfort. We will ensure that our housekeeping team takes extra care to thoroughly clean and dust the floors in our rooms. Your feedback is valuable in helping us maintain high standards, and we appreciate you letting us know. We hope to provide you with a cleaner and more comfortable stay in the future.Best Regards,Howard Johnson Hotel CircleCustomer Care Team
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
31 Jul 2024 by Customer Care Team, Hotel Management
Hi Charron,We really appreciate you taking the time to share your fantastic rating with us. We look forward to seeing you again soon!Best Regards,Howard Johnson Hotel CircleCustomer Care Team
