Ratings based on 540 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by -Anthony Reyes, Operations Manager , Hotel Management
Dear Zachary,Thank you so much for your perfect rating of 5/5! We’re thrilled to hear that you had such a positive experience. If there’s anything else we can do to make your next stay even better, please don’t hesitate to reach out. We look forward to welcoming you again soon!Best regards,Anthony ReyesOperations Manager Homewood Suites San Diego Central
by A verified traveler
Posted 10 Nov 2024
Great hotel and location. Had to wait 20 minutes to check in as there was a big group checking in ahead of us and no other staff person helped. Other than that great stay.
Comment from Hotel Management
11 Nov 2024 by -Anthony Reyes, Operations Manager , Hotel Management
Dear Richard,Thank you for taking the time to share your feedback! We're so glad to hear that you enjoyed our hotel and its location. We truly appreciate your understanding regarding the wait during check-in. We always strive to ensure a smooth and efficient experience for all of our guests, and we're sorry for any inconvenience caused by the large group ahead of you. Your comments have been noted, and we will work to improve staffing during peak check-in times to better accommodate all guests. We hope to welcome you back soon for another great stay!Best regards,Anthony ReyesOperations ManagerHomewood Suites San Diego Central
by A verified traveler
Posted 4 Nov 2024
Good
Comment from Hotel Management
5 Nov 2024 by -Anthony Reyes, Operations Manager , Hotel Management
Dear Daniel,Thank you so much for your wonderful 5-star review! We're absolutely thrilled to hear that you had such a great experience with us. It’s always our goal to provide excellent service and make our guests feel at home, so your feedback truly means a lot. We can’t wait to welcome you back on your next visit!Warm regards,Anthony ReyesOperations ManagerHomewood Suites San Diego
by A verified traveler
Posted 4 Nov 2024
Excellent breakfast
Comment from Hotel Management
5 Nov 2024 by -Anthony Reyes, Operations Manager , Hotel Management
Dear David, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our breakfast. We take great pride in offering a variety of fresh and delicious options to start your day off right. We look forward to welcoming you back on your next visit!Warm Regards,Anthony ReyesOperations ManagerHomewood Suites San Diego Central
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by -Anthony Reyes, Operations Manager , Hotel Management
Dear Stanley,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and that our team was able to provide you with a great experience. Your kind words motivate us to keep delivering exceptional service.We look forward to welcoming you back on your next visit!Best regards,Anthony ReyesOperations ManagerHomewood Suites San Diego Central
by A verified traveler
Posted 23 Oct 2024
Staff took frequent breaks, while looking for parking in the back lot, two tweekers were looking in people’s car. Security was all over it once I let the staff know.
Comment from Hotel Management
24 Oct 2024 by -Anthony Reyes, Operations Manager , Hotel Management
Dear Arlene,Thank you for bringing your concerns to our attention. We’re glad to hear that our security team was responsive to the situation you described. Your safety and comfort are our top priorities, and we apologize for any inconvenience caused during your stay.We appreciate your feedback regarding staff breaks and will address this with our team to ensure we maintain the highest level of service for our guests. Thank you for sharing your experience, and we hope to provide you with a much better visit in the future.Best regards,Anthony ReyesOperations Manager Homewood Suites San Diego Central
by A verified traveler
Posted 23 Oct 2024
Staff was excellent. Breakfast servers were very friendly. Josh from the front desk was very helpful. Overall a 5.
Comment from Hotel Management
24 Oct 2024 by -Anthony Reyes, Operations Manager , Hotel Management
Dear Joven,Thank you so much for your kind review! We’re delighted to hear that you enjoyed your stay and that our staff, especially Josh and the breakfast team, made such a positive impression on you.Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic experience!Warm regards,Anthony ReyesOperations ManagerHomewood Suites San Diego Central
by A verified traveler
Posted 11 Oct 2024
I loved my stay it was a 10 out of 10 the breakfast was amazing the staff were great the facility was in a great area close to freeway and shopping
Comment from Hotel Management
11 Oct 2024 by -Anthony Reyes. Operations Manager , Hotel Management
Dear Quanika,Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your stay and found our breakfast and staff to be exceptional. It’s great to know that our location suited your needs as well. We strive to provide a top-notch experience, and your feedback reaffirms our efforts.We hope to welcome you back soon for another 10 out of 10 stay!Best regards,Anthony ReyesOperations ManagerHomewood Suites San Diego Central
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
8 Oct 2024 by -Anthony Reyes, Operations Manager , Hotel Management
Dear Katrina,Thank you for taking the time to share your feedback and for the great 4/5 rating! We’re glad to hear you enjoyed your stay overall. Your insights are invaluable to us, and we’re always looking for ways to improve.If there were any specific areas where you think we could enhance your experience, please let us know. We hope to welcome you back soon for an even better stay!Best regards,Anthony ReyesOperations ManagerHomewood Suites San Diego Central
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
24 Sep 2024 by -Anthony Reyes, Operations Manager , Hotel Management
Dear Melisa,Thank you so much for your wonderful review! We’re thrilled to hear that you had a fantastic experience with us. It’s always our goal to provide exceptional service and a comfortable stay, and we’re delighted that we succeeded.Your kind words motivate our team to keep up the great work. We can’t wait to welcome you back for another memorable visit!Best regards,Anthony ReyesOperations ManagerHomewood Suites San Diego Central
