Ratings based on 945 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Awesome place!
by A verified traveler
Posted 16 Nov 2024
The water in the room smells bad
Parking fee per day is $55, very expensive!
Overall, great location and customer service
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Jenny, Thank you for being our guest at Hilton Garden Inn San Diego Downtown/Bayside. We are glad you enjoyed our location. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to receive your generous compliments. However, We are sorry for the water issue in your room and understand your concerns about parking fees. We appreciate your comments and will address these matters to improve the overall guest experience at Hilton Garden Inn San Diego Downtown/Bayside. We hope to welcome you again.Khalat TahaGeneral Manager
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Jonathan, It is wonderful to know you enjoyed everything about your time at Hilton Garden Inn San Diego Downtown/Bayside and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Khalat TahaGeneral Manager
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 12 Nov 2024
Great place to stay
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear Robert, We are so pleased to read that you had a great stay! Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at Hilton Garden Inn San Diego Downtown/Bayside, and we hope to welcome you back soon for another enjoyable visit.Khalat TahaGeneral Manager
by A verified traveler from San Juan
Posted 12 Nov 2024
Great location!
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear KARLA, Thank you for the excellent review of your stay at Hilton Garden Inn San Diego Downtown/Bayside. We appreciate you pointing out our convenient location. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Khalat TahaGeneral Manager
by A verified traveler from Fontana
Posted 10 Nov 2024
by A verified traveler
Posted 10 Nov 2024
It’s great hotel
Comment from Hotel Management
10 Nov 2024 by General Manager, Hotel Management
Dear Oscar, We are so happy to earn such a wonderful title! Thank you for mentioning how much you loved our property. All of us at Hilton Garden Inn San Diego Downtown/Bayside appreciate your very generous compliments. We thoroughly enjoyed hosting your visit to San Diego, and we look forward to many more in the future.Khalat TahaGeneral Manager
by A verified traveler
Posted 8 Nov 2024
there was a bad smell coming out from the drain and made the room smell bad.
Also our room was on the pool and gym floor and we could hear pople slamming the door all the time.
Comment from Hotel Management
9 Nov 2024 by General Manager, Hotel Management
Dear Adriana, Thank you for taking the time to review your stay with us. We sincerely apologize for the unpleasant smell in your room and the noise disturbances during your stay. Your comfort is our priority, and we understand how these issues affected your experience. Please know that we will address both the drainage issue and the noise levels to ensure a more peaceful environment for our future guests. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Khalat TahaGeneral Manager
