Ratings based on 983 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Location is great but no elevator to carry your luggage. Housekeeping and front desk is nice. Breakfast is so so.
by A verified traveler from San Diego
Posted 24 Nov 2024
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 15 Nov 2024
Good for a short stay, it's functional.
Comment from Hotel Management
16 Nov 2024 by Hotel Management , Hotel Management
Dear Hirokazu, We appreciate your feedback and are glad to know that our property met your needs for a short stay. At Extended Stay America, we strive to provide a comfortable and convenient experience for all our guests. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 12 Nov 2024
This was the worst hotel I have ever stayed at!!
Comment from Hotel Management
13 Nov 2024 by Hotel Management , Hotel Management
Dear Guiseppe, We sincerely apologize for the disappointing experience you had during your stay. We understand how frustrating it must have been, and we truly regret that we did not meet your expectations. Our team is committed to improving, and your feedback is important to us as we work to enhance our services. We would appreciate the opportunity to welcome you back in the future and provide a much better experience. Thank you for sharing your thoughts.Sincerely,Management Team
by A verified traveler
Posted 12 Nov 2024
Lobby was dirty, wifi was down, room had an odd odor to it. Maybe we caught it on a bad day, maybe not. The two staff members at the front were very sweet but the whole place seemed understaffed.
Comment from Hotel Management
12 Nov 2024 by Hotel Management , Hotel Management
Dear Cristine, Thank you for sharing your feedback. We apologize for the issues you encountered with the cleanliness, odor, and Wi-Fi during your stay. We strive to maintain high standards and clearly fell short in this instance. Your comments regarding the staffing and the condition of the lobby have been noted and will be addressed to ensure better experiences for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management
by A verified traveler
Posted 5 Nov 2024
Carpet was disgusting, very dirty and had a dirty feet smell. Very uncomfortable walking in the room without shoes.
Comment from Hotel Management
6 Nov 2024 by Hotel Management , Hotel Management
Dear Rosa, Thank you for sharing your experience. We apologize for the issues you encountered with the carpet during your stay. Cleanliness is a top priority, and we deeply regret that we fell short in this area. Please know we are addressing this concern with our housekeeping team to ensure the room is thoroughly cleaned and maintained for future guests. We hope you will consider giving us another chance to provide a more comfortable stay.Sincerely,Hotel Management
by A verified traveler from tustin
Posted 3 Nov 2024
Poor lighting, dark parking lot. “Urine smell” (not sure if animal or human) in room corner.
Comment from Hotel Management
4 Nov 2024 by Hotel Management, Hotel Management
Dear Joseph, Thank you for reviewing our hotel. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management
by A verified traveler
Posted 3 Nov 2024
