Ratings based on 392 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 18 Nov 2024
This property needs more staff to keep up
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 3 Aug 2024
Friendly people very helpful
by A verified traveler
Posted 1 Jul 2024
I really love the property. It is rustic and Mexican 🇲🇽
The only negative thing about this place, in my opinion, is about 30 minutes far from downtown. Other than that, I love it!!
by A verified traveler
Posted 22 Apr 2024
Everything was nice very clean and friendly
by A verified traveler
Posted 14 Mar 2024
It was very cool place
by A verified traveler
Posted 8 Mar 2024
The hacienda is beautiful and historic. Antiques all around, quiet, peacocks roaming around and you get the feeling of being in the middle of a jungle. The soft music is pleasant, the workers are willing to help. Also there is a restaurant open for breakfast and on the weekends they open for dinner too. The only thing I wish they had beaters, it gets very cold in the room at night and all you have is more blankets. Other than that, it is a gem.
by A verified traveler
Perfect amount of rustic Mexican charm
Posted 20 Feb 2024 on HotelsBeautiful property. Has peacocks as well as old antique cars. Incredibly safe. The property is locked at night so make sure you know how to get back in if the gates are locked.
The grounds are gorgeous. It is hard to imagine such beautiful gardens in the middle of a city.
Free parking on site. We did not drive as the collectivos came by every 5 minutes to take us to Centro. We discovered parking downtown would have been next to impossible.
The room is rustic. Old time Mexican charm…just what we wanted. Potable drinking water in every room. It rained while we were there and it was cold. Unfortunately the hotel does not have ANY HEAT! They gave us extra blankets and the sleeping temperature was perfect…but with no heat you either wanted to be in bed under the covers or out walking or in a restaurant WITH heat!!
Would we stay here again? Yes! We loved it. The only issue was heat, and when San Cristobal is rarely COLD, they basically do not need it. But it certainly wouldn’t hurt to have a few space heaters.
by A verified traveler
Posted 23 Jan 2024
Was assigned to room 8, room was freezing. Asked for a different room and changed me to 10 for a $200mx daily upcharge. I paid as long as it was warmer. Get to the room WiFi couldn’t reach there, shower was either extremely hot or cold. Bathroom had a smell coming out of the floor drain.
