Ratings based on 79 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
First time on it and I love the place!
Comment from Hotel Management
9 Dec 2024 by Evan, Hotel Management
I love hearing that! You’re always welcome, Jannet. Have a great life!
by A verified traveler
Posted 22 May 2024
Everything was amazing
Comment from Hotel Management
10 Dec 2024 by Evan, Hotel Management
We love to heart that! Hope to see you again, Lalo.
by A verified traveler
Posted 13 Jul 2023 on CheapTickets
Excelente servicio al cliente, especialmente de Adriana, que siempre estuvo dispuesta a ayudarnos en todos los sentidos. ¡Ella es asombrosa!
by A verified traveler
Posted 23 Apr 2023
by A verified traveler
Posted 13 Feb 2020
El baño muy chico, la recepcionista muy amable y atenta, los tours excelentes
Comment from Hotel Management
18 Feb 2020 by Equipo Los Altos, Hotel Management
Antes que nada agradecemos su preferencia, abordaremos el tema.
Hasta la próxima.
Saludos cordiales
by A verified traveler from Las Vegas
Posted 31 Oct 2019
We really enjoy our time in this hotel
It’s small not so crowded and not expensive
Comment from Hotel Management
4 Nov 2019 by Equipo Los Altos, Hotel Management
Antes que nada agradecemos su preferencia,
Para nosotros fue un placer atenderlos.
Sus comentarios en verdad son muy valiosos pues nos ayudan a seguir mejorando.
Saludos cordiales
by A verified traveler
Posted 24 Jun 2019
Stayed for 8 nights with my family and hotel served its purpose. Had a place to crash at a reasonable cost after taking part in continuous tours. Staff itself is very friendly but if you want a straight and concrete answer I recommend to check with the young male attendant or the lady who works the morning shift. Only complaint and bad experience was with with their private taxi service. We payed a fixed fee up front to the hotel. The driver who picked us up claimed he did not have any money and had us paid the toll road fees. . I immediately called the hotel. We ended up eating up the costs for the toll fees going to the airport. Next time, I will use a shared airport shuttle service like ADO or others like we did when we arrived to San Cristobal. We booked our own tours through a different agency to save some money. We ate at the restaurant once on our first day and the food is comparable to other restaurants. We had a tour on the first day and we were to be picked up at 8:00. The restaurant opens at 7:00 AM and you can order a la cart. The waiter mentioned to the cook that we had a tour and the cook replied back what did she want her to do. Hotel is about a 15-20 minute walk to the city center. Rooms are small, have a small window, and no ceiling fan. At night if you open the windows be prepare to listen to the tv from your neighbor, people coming in and out, and possibly people barfing on a weekend night which we experienced on our last day.
Comment from Hotel Management
30 Jun 2019 by Javier Velasco. Gerente General, Hotel Management
Antes que nada agradecemos todos sus comentarios, son de gran valor pues nos ayudan a seguir mejorando el servicio brindado.
Es una pena la situación con lo del taxi privado en verdad tomaremos cartas en el asunto para solucionar eso.
Saludos cordiales
by A verified traveler
Posted 6 Jun 2019
Comment from Hotel Management
9 Jun 2019 by Team Los Altos, Hotel Management
Muchas gracias por su puntuacion, nos es de gran ayuda para seguir mejorando el servicio brindado.
by A verified traveler from San Cristobal
Posted 13 Jul 2018
by A verified traveler
Posted 17 Dec 2024
Muy buen hotel mas que nada hablando por la limpieza las personas que hacen la limpieza muy atentas y efectivas en su trabajo y lo que casi no me agrado fue que tarda demasiado el desayuno ya que el mismo recepcionista es el chef pero ante todo eso muy buen hotel
