Ratings based on 990 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 5 Dec 2024
It was a bit isolated but overall very close to friends home and services like gas station and access to highway. Made a Thanksgiving stay very nice.
Comment from Hotel Management
5 Dec 2024 by Shannon - Front Desk Supervisor, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay at the Hilton Garden Inn. We look forward to welcoming you back in the future.
by A verified traveler
Posted 20 Nov 2024
We booked the hotel because we saw that breakfast was included. When we got there, we found out breakfast would be $15 a person. When we pick a hotel having breakfast included as a big deal for us so we are very disappointed to find out that it wasn’t. I have a screenshot of the page we looked at that said breakfast is included. Very disappointed.
Comment from Hotel Management
21 Nov 2024 by Shannon - Front Desk Supervisor, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I do apologize for the misunderstanding about breakfast. We do have different rates and some include breakfast and some do not. Please give us a call and we can most definitely look further into this for you.
by A verified traveler
Posted 12 Nov 2024
Clean
Comment from Hotel Management
14 Nov 2024 by Shannon - Front Desk Supervisor, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay at the Hilton Garden Inn. We look forward to welcoming you back in the future.
by A verified traveler
Posted 8 Nov 2024
Amazing staff
Comment from Hotel Management
10 Nov 2024 by Shannon - Front Desk Supervisor, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay at the Hilton Garden Inn. We look forward to welcoming you back in the future.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Shannon - Front Desk Supervisor, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay at the Hilton Garden Inn. We look forward to welcoming you back in the future.
by A verified traveler
Posted 5 Nov 2024
Great
Comment from Hotel Management
10 Nov 2024 by Shannon - Front Desk Supervisor, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay at the Hilton Garden Inn. We look forward to welcoming you back in the future.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Shannon - Front Desk Supervisor, Hotel Management
We are truly sorry for your 2 star experience with us, Alexia. Please let us know how we can make this right by giving us a call at (909) 806-4040 or reaching out at https://help.hilton.com/s/contactsupport. Thanks for taking the time to leave us your review, and we look forward to hearing from you.
by A verified traveler
Posted 4 Nov 2024
Location close to NOS event center
Comment from Hotel Management
5 Nov 2024 by Rebecca, Hotel Management
Thank you for taking a moment to share your experience. It is a pleasure to hear that you enjoyed your stay at the Hilton Garden Inn. We look forward to welcoming you back in the future and hope to see you again soon!
by A verified traveler
Posted 31 Oct 2024
They made it super easy and quick to check in and immediately texted me to check up on you.
Comment from Hotel Management
1 Nov 2024 by Shannon - Front Desk Supervisor, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay at the Hilton Garden Inn. We look forward to welcoming you back in the future.
