Ratings based on 574 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Very safe and quiet
by A verified traveler
Posted 22 Nov 2024
Stayed at this property 6 nights in the last 2 weeks. Other than the 5 cockroaches we ran into it was a pleasant stay. Were not able to acquire kitchenware at our request.
Comment from Hotel Management
23 Nov 2024 by Hotel Management, Hotel Management
Dear Brock, Thank you for choosing to stay with us and for sharing your feedback. We are happy to know that overall, your stay was pleasant, but we sincerely apologize for the cleanliness issues you encountered. We are taking immediate steps to address this matter with our housekeeping and pest control team to prevent it from happening again. Also, we regret that we were unable to fulfill your request for kitchenware during your stay. We strive to ensure that all guest requests are met promptly, and sorry for falling short in this area. Your feedback is invaluable in helping us improve, and we hope you’ll give us another chance to provide you with a better experience in the future. Sincerely,Hotel Management
by A verified traveler
Posted 2 Nov 2024
staff very nice and very clean property
Comment from Hotel Management
2 Nov 2024 by Hotel Management, Hotel Management
Dear Alyssa, Thank you for taking the time to share your feedback with us. We are glad to learn that you enjoyed your time in your clean room and that everything was to your satisfaction, including the efficient staff. Please return soon to Extended Stay America for another seamless experience whenever your travel brings you to the city again.Sincerely,Hotel Management
by A verified traveler
Posted 29 Oct 2024
great!
by A verified traveler
Posted 29 Oct 2024
by A verified traveler from colton
Posted 26 Oct 2024
The gentleman who checked me in was very nice. He went up to my room before handing over my keys to make sure it was clean, which it was. The TV remote was missing from the room, but the same guy brought me a new one and programmed it right away.
I stayed on the highest floor (4th) and it was quiet and smoke free aside from the room next to me was blasting music late at night for a few hours on my first night. There are people who live at this hotel, but everyone I encountered were friendly. I didn’t see any cockroaches and my room was very clean.
Comment from Hotel Management
28 Oct 2024 by Hotel Management, Hotel Management
Dear Jolene, Thank you for sharing your wonderful review of your visit to our hotel. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need. Therefore, we especially appreciate your friendly comments about the service provided by our staff, and we will surely share your compliments with the entire team! It is nice knowing you were pleased with the stay, and we hope you will stay with us again in the future. Sincerely,Hotel Management
by A verified traveler
Posted 14 Oct 2024
by A verified traveler
Posted 13 Oct 2024
by A verified traveler
Posted 4 Oct 2024
The gal at check in was nice. The facility smells bad, hallway carpets are filthy, my room stinks so bad. The toilet doesn’t flush, the shower had pubic hairs in it, towels had long strands of hair and the floors throughout are sticky.
Comment from Hotel Management
5 Oct 2024 by Hotel Management, Hotel Management
Dear Sheryl, Thank you for taking the time to review your stay with us. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 26 Sep 2024
Very clean, staff was very helpful,great breakfast!
