Ratings based on 986 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Everything
Comment from Hotel Management
21 Nov 2024 by Robert, Hotel Management
Thank you for your 5/5 review! We would love to host you again.
by A verified traveler
Posted 17 Nov 2024
Excellent service from check in to check out!
Comment from Hotel Management
21 Nov 2024 by Robert, Hotel Management
Thank you for your 5/5 review! Our front desk staff are always happy to help. I'm glad you enjoyed your stay.
by A verified traveler
Posted 13 Nov 2024
The name displayed on the Hotel (Cypress Inn) was confusing because we were looking for Wyndham Garden. The only way we knew we were at the right hotel was a small unloading sign in front. Expedia & the hotel should provide that information to customers.
Comment from Hotel Management
21 Nov 2024 by Robert, Hotel Management
Thank you for your 5/5 review! I'm sorry the signs were confusing. Our transition has led to a lot of confusion, and hopefully this will all clear up in a few weeks. I hope we see you then!
by A verified traveler
Posted 12 Nov 2024
The property is in transition so there was a lot of construction in the lobby. Other than that we had a great stay.
Comment from Hotel Management
21 Nov 2024 by Robert, Hotel Management
Thank you for your 4/5 review! I'm glad you had a great stay. I hope you come visit us again!
by A verified traveler
Posted 11 Nov 2024
Hotel is still under renovation. Rooms are nice and new. But walls are thin and can hear footsteps, babies crying and sliding glass door open from other rooms. I was in a connecting room on the third floor. So if I come back, I will request only rooms on the top floor.
Comment from Hotel Management
21 Nov 2024 by Robert , Hotel Management
Thank you for your 4/5 review! I am very happy to hear that you enjoyed our rooms, but I'm sorry you were having such a hard time with the noise. In the future, our front desk staff would love to help in any way they can. Hope to see you again!
by A verified traveler
Posted 4 Nov 2024
They are currently renovating. So you could not sit outside and enjoy the scenery except for the pool area. My room was nice. Restaurant was nice. When all renovations are completed it will get more stars.
Comment from Hotel Management
5 Nov 2024 by Robert, Hotel Management
Thank you for the 5/5 review! We hope to see you again in the future.
by A verified traveler
Posted 1 Nov 2024
Property under remodal, rooms were clean and beds were comfortable. Spa was out of service. Path to the river walk needs to be cleaned up, revamped. Customer service was absent.
Comment from Hotel Management
5 Nov 2024 by Robert, Hotel Management
Thank you for the 4/5 review! We hope to see you again in the future. We will try are hardest to do better, and I will have a discussion with the front desk to see where we are lacking. Again, thank you for your feedback.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Robert, Hotel Management
Thank you for the 5/5 review! We hope to see you again in the future.
by A verified traveler
Posted 1 Nov 2024
Beautiful property in a good location.
Top half is being renovated(you wouldnt even know) but some stuff is closed due to it.
Comment from Hotel Management
5 Nov 2024 by Robert, Hotel Management
Thank you for the 4/5 review! We hope to see you again in the future.
by A verified traveler
Posted 27 Oct 2024
Loved my stay, but it is currently under construction and certain areas are blocked off.
Comment from Hotel Management
31 Oct 2024 by Molly D., Hotel Management
Thank you for the 5/5 review! We hope to see you again soon.
