Ratings based on 957 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Very comfortable and safe environment
Comment from Hotel Management
18 Nov 2024 by Home 2 Suites/ TRU by Hilton, Hotel Management
Thank you for taking the time to leave us a positive review of your experience with us and hopefully we get to see you again. Thanks again and have a great day!
by A verified traveler
Posted 17 Nov 2024
We loved the clean room. Breakfast was also very delicious and Rosa is very friendly and attentive in the breakfast area. Very loving. We recommend the hotel to anyone in the San Antonio area. 5 stars across for us. Thank you.👍😀
Comment from Hotel Management
18 Nov 2024 by Home 2 Suites/ TRU by Hilton, Hotel Management
Thank you taking the time to leave us a review. We are very happy you enjoyed your stay with us, as that is our goal with all of our guests. We hope you get another chance to stay with us again, thank you again and have a great day!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Sara, Hotel Management
Thank you for your feedback! We hope you enjoyed your stay with us, and we hope to see you again.
by A verified traveler
Posted 14 Nov 2024
Not bad
Comment from Hotel Management
15 Nov 2024 by Home2 Suites and TRU by Hilton, Hotel Management
Thank you for leaving feedback with us as we are glad you enjoyed your stay. We hope you get a chance to stay with us again, if there is anything we can do please let us know. Have a great day!
by A verified traveler
Posted 10 Nov 2024
Staff is super friendly and hospitable. The property is very clean and welcoming.
Comment from Hotel Management
13 Nov 2024 by Sara, Hotel Management
Thank you for your feedback. We hope to see you again!
by A verified traveler
Posted 10 Nov 2024
The room were ok but we didn’t have a microwave and my husband killed a roach . Overall the stay were ok. Y’all might need to get an exterminator to stay down all the rooms.
Comment from Hotel Management
13 Nov 2024 by Sara, Hotel Management
Thank you for your feedback. We apologize for the inconvenience and the situation will be taken care of immediately. We hope to see you again soon!
by A verified traveler
Posted 10 Nov 2024
Very nice environment
Comment from Hotel Management
13 Nov 2024 by Sara, Hotel Management
Thank you for your feedback. We hope you enjoyed your stay with us and hope to see you again!
by A verified traveler
Posted 9 Nov 2024
Staff was very friendly and was great and convent to af base
Comment from Hotel Management
9 Nov 2024 by Sara, Hotel Management
Thank you for leaving us feedback, as it's great to hear you enjoyed your stay with us. Hopefully we get to see you again soon, thanks again and have a great day!
by A verified traveler
Posted 4 Nov 2024
The hotel is a good value for your money and it is in a good location surrounded by restaurants. There are also 2-3 options for grocery, quick snacks, personal toiletry runs. The room was clean, the bathroom is ok, but the shower stall needs to be cleaned thoroughly. There was a strand or 2 of hair left in the stall when I arrived. There might also be a safety concern—the lock to the door does not completely bolt. I can turn the bolt in the lock position but the cylinder on the bolt does not connect with the door frame. Or it might be already locked/bolted just by having the bolt in the lock position. I did not get to mention this to any hotel staff, I felt safe enough. But knowing if the door is completely bolted would be better.
Comment from Hotel Management
8 Nov 2024 by Home2 Suites and TRU by Hilton, Hotel Management
We apologize for the inconvenience of your bathroom not being cleaned thoroughly and for the lock on the door not working correctly during your stay with us. As we strive to provide excellent service, we are sharing this feedback with our management team to help improve. Hopefully we get another chance with you staying with us again. Thank you again for leaving us feedback and have a great day.
