Ratings based on 990 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Very awful experience. Worst hotel in the town. No internet, no phone line, stinking floors in and outside. Very dirty bed sheets………..and more
Please don’t go there otherwise you will lose your money.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Manager, Hotel Management
Hello Guadalupe, We appreciate you taking the time to share your experience with us. Should you have any specific feedback to help us improve, please don't hesitate to contact us directly. We value your input and hope to welcome you back in the future for an enhanced stay.
by A verified traveler
Posted 9 Dec 2024
I always use this motel it’s always great service but yesterday they lady hardly was at the front I had to wait 15 minutes for someone to come up check me in then another 10 when I went back to get some sheets
Comment from Hotel Management
11 Dec 2024 by Manager, Hotel Management
Hello Amanda, We apologize for any inconvenience you experienced during check-in. Your feedback is valuable to us, and we will address this issue with our team to ensure prompt service for all guests in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back on your next visit.
by A verified traveler
Posted 3 Dec 2024
THEY HAD ROACHES AND THE PICTURES WERE NOTHING LIKE WHAT EXPEDIA HAS POSTED
Comment from Hotel Management
4 Dec 2024 by Manager, Hotel Management
Hello Geena, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Manager, Hotel Management
Hello Jadyn,We are thrilled to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another fantastic experience.
by A verified traveler
Posted 8 Nov 2024
Do NOT recommend. This was the filthiest motel I’ve ever stayed at and that’s no exaggeration. The room was smelly, there were stains on the sheets and mattress's. There’s no telling when the last time the room was vacuumed as there was wads of hair on the floor debris and I think a hearing aid. The second bed had pieces of metal sticking out from the side, very unsafe. The phone was busted up and the outlets didn’t work on the table and there was dirt inside of them and the stench was so strong that I couldn’t fall asleep. I had driven 11 hours and initially I was too tired to even bother saying anything. A few hours passed without sleep so I asked to change rooms. The staff reluctantly switched my room, but only after I proved to them what the issues were, which I had to explain that multiple times. The second room was just clean enough for me to sleep and not smell any super foul odors as I did from the other room. I also had to make a $100 refundable deposit! Ridiculous! I took videos of both rooms just in case anyone tried to charge me for the conditions of the rooms. I was told that I would be refunded based on my bank. The morning staff was very short with me and did not have any manners. The photos of this place are deceiving, and I truly believe that any positive reviews were done to save face because this place is not “excellent” by any definition. I will not be back.
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Toni,We're sorry to hear about your experience at our hotel. We take all guest feedback seriously and will address your concerns with our team for improvement. Guest satisfaction is our top priority, and we apologize for any inconvenience you may have encountered during your stay. If you require further assistance, please reach out to our management team directly. Thank you for sharing your feedback with us.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Gabriel,Thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 5 Nov 2024
The place was filthy!!!
Comment from Hotel Management
7 Nov 2024 by Manager, Hotel Management
Hello Leasa, We're sorry to hear about your experience and appreciate your feedback. Cleanliness is a top priority for us, and we will address this issue with our housekeeping team to ensure a better stay for future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 4 Nov 2024
This property was wild unclean and run down. I didn’t expect it to be the ritz, but there were holes in the floor that we had to avoid tripping into. Roaches in the bathroom. Rude front desk staff. And I had to BEG housekeeping more than once for more toilet paper. They never took out our trash or brought us replacement towels either. Overall, very poor experience.
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Leilani, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 1 Nov 2024
Not a store or restaurant nearby very outside from city ice machine not working breakfast stoped at 9 am
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello saybet,We regret to hear about the inconvenience you experienced during your stay. Our location is designed to provide a peaceful retreat from the city, and we apologize if this did not meet your expectations. We appreciate your feedback on the ice machine and breakfast hours for our future improvements. For any further concerns, feel free to reach out to our management team directly.
