Ratings based on 987 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Great experience
Comment from Hotel Management
9 Dec 2024 by Ruby Sison, Hotel Management
Hello Jennifer, Thank you for staying with us and we appreciate your feedback!Happy Holidays!
by A verified traveler
Posted 5 Dec 2024
The Westin San Antonio is a beautiful hotel in a prime location, but the service left much to be desired, especially for the price.
When we arrived, no one helped us with our six bags, no one opened the door, and no one greeted us. Instead, we were met with a long line of about ten people waiting to check in, and still, not a single staff member acknowledged us.
The room and hotel itself were lovely, but the service was disappointing. Breakfast the next morning was a complete disaster. The restaurant was chaotic, with guests confused about how the seating worked. After waiting 30 minutes and having to find someone ourselves, they scribbled our name down on a napkin and told us the wait would be an hour and a half. When we finally got seated, everything felt rushed, and while the food was okay, it was definitely overpriced.
For $500 a night—or even $300—you’d expect much better customer service. The hotel’s beauty can’t make up for its lackluster service and attention to detail.
Comment from Hotel Management
5 Dec 2024 by Ruby Sison, Hotel Management
Hello Miguel,First and foremost, please accept my sincerest apologies for the issues that you have experienced; no bell assistance, long check in line and chaotic restaurant.Thank you for sharing your feedback. I will be sure to share your feedback with the appropriate leadership team, so we can be sure it does not occur again.
by A verified traveler
Posted 5 Dec 2024
Great time
Comment from Hotel Management
5 Dec 2024 by Ruby Sison, Hotel Management
Hello Erasmo,Thank you for your feedback!
by A verified traveler
Posted 4 Dec 2024
The riverwalk is getting rundown and dirty
Comment from Hotel Management
5 Dec 2024 by Ruby Sison, Hotel Management
Hello Thomas,Thank you for staying with us and we appreciate your feedback.
by A verified traveler from Wetumpka
Posted 4 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Ruby Sison, Hotel Management
Hello Amy,Thank you for staying with us and we appreciate your feedback.
by A verified traveler
Posted 2 Dec 2024
Great overall experience!! The hotel does not offer a free parking space so there is the added cost of parking if choosing this hotel
Comment from Hotel Management
2 Dec 2024 by Ruby Sison, Hotel Management
Hello Marcel,Thank you for staying with us and we appreciate your feedback.
by A verified traveler
Posted 30 Nov 2024
Right on the Riverwalk with balcony view of the river. Great staff
Comment from Hotel Management
1 Dec 2024 by Ruby Sison, Hotel Management
Hello Damian,Thank you for staying with us and we appreciated your feedback.
by A verified traveler
Posted 30 Nov 2024
River view
Comment from Hotel Management
30 Nov 2024 by Ruby Sison, Hotel Management
Hello Tracey,Thank you for staying with us and we appreciate your feedback.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Ruby Sison, Hotel Management
Hello Alissa,Thank you for staying with us and we appreciate your loyalty.
by A verified traveler from Crandall
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Ruby Sison, Hotel Management
Hello Angel,Thank you for staying with us and we appreciate your feedback.
