Ratings based on 924 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Sep 2024
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Comment from Hotel Management
5 Sep 2024 by Manager, Hotel Management
Hello Azucena, We appreciate you taking the time to share your feedback with us. We will share your comments with our team for further review. Guest satisfaction is our top priority, and we hope to welcome you back for an improved experience in the future.
by A verified traveler
Posted 2 Sep 2024
Not a clean property and very dated. Needs to be remodeled or closed.
Comment from Hotel Management
3 Sep 2024 by Manager, Hotel Management
Hello Renee, We appreciate your feedback and apologize for falling short of expectations. Our team strives to provide a comfortable stay for all guests. Thank you for bringing this to our attention as we continue to work on improving our services.
by A verified traveler
Posted 25 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Manager, Hotel Management
Hello Erika,We are delighted to hear that you had a wonderful stay at our hotel! If you ever visit us again, we hope we can make your experience even better.
by A verified traveler
Posted 22 Aug 2024
Breakfast was not good, enjoy a good variety.
Eggs were like out of a package, didn’t task like eggs. The sausage was not good what so ever, milk was warm. No other food availability
Comment from Hotel Management
24 Aug 2024 by Manager, Hotel Management
Hello Charles David,We value your feedback regarding our breakfast offerings. We strive to provide a variety of freshly prepared options to cater to all tastes. Your comments will be shared with our team for review and improvement. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 13 Aug 2024
The smell was horrible. Got changed into another room and it smelled like old moistured mold. The beds were dirty and it just felt dirty all over
Comment from Hotel Management
14 Aug 2024 by Manager, Hotel Management
Hello Deisy, We appreciate you sharing your experience with us. Your feedback will be shared with our team to ensure improvements are made. Should you have any further concerns, please feel free to reach out to our management team directly.
by A verified traveler
Posted 12 Aug 2024
Rooms had a humid or moldy smell.. one room smell like someone smoked in there and they are suppose to be non smoking rooms.. asked for air freshener and the front desk lady was rude and started getting upset because she claimed that she could not smell anything. I do not recommend.
Comment from Hotel Management
14 Aug 2024 by Manager, Hotel Management
Hello Amairani, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable for us to address any issues promptly. We encourage guests to report any concerns during their stay to ensure a comfortable experience. Please feel free to contact our management team for further assistance.
by A verified traveler
Posted 5 Aug 2024
Nice place to stay at a great price
Comment from Hotel Management
6 Aug 2024 by Manager, Hotel Management
Hello Marisol,We are delighted to hear that you found our hotel to be a good value for your stay. Your positive feedback means a lot to us and we hope to welcome you back soon for another enjoyable experience.
by A verified traveler
Posted 29 Jul 2024
This property is the most filthy place rooms are extremely dirty I had to be switch 2 times because of the dirty bed sheets and room was unlit to hide the all the nasty stains on the sheets. My other family room they found a used condom under the sheets poor ran place. This place should be shut down.
Comment from Hotel Management
31 Jul 2024 by Manager, Hotel Management
Hello Jesse, We are sorry to hear about your experience at our hotel. We take cleanliness very seriously and will address this issue with our housekeeping team to ensure it doesn't happen again. We appreciate your feedback as it helps us improve our services for all guests.
by A verified traveler
Posted 24 Jul 2024
This place they tell you when you arrive you have to pay a deposit they lie about their services
Comment from Hotel Management
26 Jul 2024 by Manager, Hotel Management
Hello Cody, We apologize for any inconvenience you experienced during your stay. We strive to provide accurate information regarding our policies and services. If you have any specific concerns or would like to discuss your experience further, please feel free to contact our management team for assistance. Your feedback is valuable to us as we aim to continuously improve our guest experience.
by A verified traveler
Posted 22 Jul 2024
The shower roof started to leak
Comment from Hotel Management
24 Jul 2024 by Manager, Hotel Management
Hello Sara, We are truly sorry to hear about the inconvenience during your stay with us. Your feedback is important, and we will address this matter promptly to prevent any future occurrences. Please don't hesitate to reach out to us directly so that we can further discuss your experience and assist accordingly.
