Ratings based on 373 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2022 on Hotels
Comment from Hotel Management
24 May 2022 by Management , Hotel Management
Thank you for your feedback. We will be addressing your concerns.
by A verified traveler
Posted 6 Apr 2022 on Hotels
Comment from Hotel Management
24 May 2022 by Management , Hotel Management
Thank you for your feedback. We will be addressing your concerns.
by A verified traveler
Not good! I wish they would refund all my money
Posted 5 Apr 2022 on HotelsFirst they could not find my reservation
2nd they charge $250 deposit and only refund $230..
3rd they also change $75 per fee
4th the hallways smell a lot like cigarettes.
5th there was dog pee all over
6th there was crumbs all over the stained couch.
7th the table was sticky and also had crumbs.
8th the toilet clogged with only toilet paper.
9th front desk doesn’t answer the phone.
10th everything is outdated!
Comment from Hotel Management
24 May 2022 by Management , Hotel Management
Thank you for your feedback. We will be addressing your concerns.
by A verified traveler
Posted 27 Mar 2022 on Hotels
Comment from Hotel Management
29 Mar 2022 by Aimee Rouleau General Manager, Hotel Management
Brian,
Thank you for your rating of the Sonesta Simply Suites San Antonio. We appreciate you taking the time to rate your stay. We hope to see you the next time your travels bring you to San Antonio.
by A verified traveler
Excellent Front desk
Posted 20 Mar 2022 on HotelsIt was wonderful experience. Jason (front desk) was so helpful.
Comment from Hotel Management
29 Mar 2022 by Aimee Rouleau General Manager, Hotel Management
Krishna,
Thank you for your recent rating of the Sonesta Simply Suites San Antonio. We are delighted to hear that Jason was a help to you. We appreciate you taking the time to provide feedback. We hope to see you the next time your travels bring you to San Antonio.
by A verified traveler
Great stay
Posted 20 Mar 2022 on HotelsGreat time. No issues. Friendly staff.
Comment from Hotel Management
29 Mar 2022 by Aimee Rouleau General Manager, Hotel Management
Derrick,
Thank you for taking the time to rate your stay at the Sonesta Simply Suites San Antonio. We are delighted to hear that you had a great time. We are happy that our staff was friendly. We appreciate you taking the time to provide feedback and will share your comments with the staff. We hope to see you the next time your travels bring you to San Antonio.
by A verified traveler
Posted 14 Mar 2022 on Hotels
Comment from Hotel Management
29 Mar 2022 by Aimee Rouleau General Manager, Hotel Management
Jessica,
Thank you for your rating of the Sonesta Simply Suites San Antonio. We appreciate you taking the time to rate your stay.
by A verified traveler
Posted 13 Mar 2022 on Hotels
Comment from Hotel Management
29 Mar 2022 by Aimee Rouleau General Manager, Hotel Management
Briana,
Thank you for rating your stay at the Sonesta Simply Suites San Antonio. We are sorry to see that your stay did not go well. We appreciate you taking the time to rate your stay.
by A verified traveler
Posted 28 Feb 2022 on Hotels
Comment from Hotel Management
29 Mar 2022 by Aimee Rouleau General Manager, Hotel Management
Adrianna,
Thank you for rating your recent stay at the Sonesta Simply Suites San Antonio. We appreciate you taking the time to rate your stay. We are delighted to see that your time at the hotel went well. We hope to see you the next time your travels bring you to San Antonio.
by A verified traveler
Posted 26 Feb 2022 on Hotels
Comment from Hotel Management
29 Mar 2022 by Aimee Rouleau General Manager, Hotel Management
Michael,
Thank you for your rating of the Sonesta Simply Suites San Antonio. We appreciate you taking the time to rate your stay.
