Ratings based on 380 Verified Reviews
3.1 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Antonio
Posted 25 Dec 2024
Comment from Hotel Management
28 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Gregory! Thank you for leaving us a perfect rating! It was a pleasure providing you with high quality service. We would love to have you back for another positive experience.
by A verified traveler
Posted 22 Dec 2024
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Comment from Hotel Management
23 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Himanshu! On behalf of our entire team, I would like to apologize if we have failed in exceeding your expectations. Your satisfaction is important to us and we would like to know what went wrong. That would allow us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 21 Dec 2024
Mattress too hard. Bathtub cracked hot water lever not working properly. Closing breakfast at 9:00 AM on a Saturday. Checked out at 11:00. Not even coffee available!!! Room coffee old and cheap.
Comment from Hotel Management
23 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Haitham! Thank you for your feedback. We're sorry to hear that the mattress and bathroom issues affected your stay. Your comments regarding the hot water lever and breakfast hours are valuable, and we will certainly look into these areas for improvement.We also apologize for the inconvenience regarding the coffee. We will work on ensuring a better experience for our guests, including more convenient breakfast hours and updated room amenities. We appreciate your input and hope to have the chance to improve your experience in the future.
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Joel! On behalf of our entire team, I would like to apologize if we have failed in exceeding your expectations. Your satisfaction is important to us and we would like to know what went wrong. That would allow us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 28 Nov 2024
The entrance location is next to the merging of I10 exit and frontage road. You have to be careful at this merging. Lots of speeding cars here. Room is clean with decent breakfast. Unfortunately you can hear the noise from I-10.
Comment from Hotel Management
29 Nov 2024 by manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler from Charlotte
Posted 9 Nov 2024
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Comment from Hotel Management
10 Nov 2024 by manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 2 Nov 2024
Not good
Comment from Hotel Management
3 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Rocio! We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would like to understand the specific issues you encountered during your stay so that we can improve.Please feel free to share any details you believe would be helpful. We are committed to enhancing our services and hope to have the chance to provide you with a better experience in the future.
by A verified traveler
Posted 16 Oct 2024
Nice clean quiet and friendly staff
Comment from Hotel Management
17 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Tomas! Thank you for your positive feedback! We're delighted to hear that you found our hotel clean, quiet, and staffed with friendly personnel. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future.
by A verified traveler
Posted 15 Oct 2024
The breakfast was disgusting. The orange juice tasted like mold. I couldn't stop gagging. The bread was stale and we only showed up an hour after breakfast started. This was the only issue. Everything else was satisfactory.
Comment from Hotel Management
16 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Lisa! Thank you for sharing your experience. We're glad to hear that you found everything else satisfactory during your stay. However, we sincerely apologize for the disappointing breakfast experience you encountered. Your feedback about the orange juice and stale bread is concerning, and we will address this with our kitchen team to ensure improvements are made.We appreciate you bringing this to our attention, as guest satisfaction is our priority. We hope to have the chance to serve you better on your next visit.
by A verified traveler
Posted 29 Sep 2024 on Hotels
Comment from Hotel Management
29 Sep 2024 by manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
