Ratings based on 960 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
Parking: VERY EXPENSIVE!! Old, not kept up, no amenities. Would not recommend.
Comment from Hotel Management
19 Jan 2025 by Ed, Hotel Management
Thank you for the review May be you are not familiar with the rates for Parking in Downtown San Antonio. Among the hotels nearby we have the lowest rate Thank you
by A verified traveler
Posted 17 Jan 2025
My husband and I stayed here for 7 nights to visit family and vacation in the area. We were hoping to have a home away from home, with boutique charm. The only positives we that we were within walking distance to many downtown attractions, the daily room rate didn’t break the bank, and there didn’t seem to be any bed bugs or other pests.
Our stay there was an overall unsatisfactory experience, from the property itself (“historic” translated to old and not well-maintained) to the lack of care from the staff. Some examples:
To get a lukewarm-to-warm shower, we had to run the faucets for several minutes.
Tiles in the bathroom were dislodged and I suspect there was some water leakage behind them
For the full week we were there, our room was not serviced. The hotel claimed that rooms could only be serviced if a request the day before was made. Even with the advanced request, our room was never serviced.
Trash was not taken out. New towels, a refill of shower gel, and toilet paper were only provided upon request.
When we requested new sheets on the bed, a set of sheets was left on a chair in the room to make ourselves.
Multiple requests for new cups/glasses were not fulfilled.
Front desk staff seemed apathetic and unwelcoming.
While our time at the O’Brien was not unpleasant enough to cut our stay short, we stayed due to the hassle of finding somewhere else in the middle of our trip. I would not stay at this hotel the next time I visit San Antonio.
Comment from Hotel Management
19 Jan 2025 by Ed, Hotel Management
Thank you for the review We wish you had sent an email or call to the corporate office to solve these problems during your stay The welcome letter offers you this possibility. Thank you Again
by A verified traveler from Bowie
Posted 16 Jan 2025
we stayed 2 nights. 1. we expected that with a hotel at this location and price range we would get service to our room. when we got back to our hotel in the evening, there had been no maid service … bed unmade, etc. we mentioned this to the front desk, and they said you have to request it in advance, but that was not mentioned at check-in.
2. The hotel parking rate at the nearby garage was $27 per night. ridiculous. close by parking was available at $10 a night.
3. A family who had stayed in the hotel multiple nights had to check out but had to wait for 2 to 3 hours before going to the airport because of weather delays. The front desk would not allow them to hang out in the upstairs common areas because they checked out and wanted to charge them for an extra day just to hang out in the common areas. so they were stuck hanging out in the cold drafty lobby. what a way to treat a customer who gave you business - multiple rooms, multiple days.
we will not be back.
Comment from Hotel Management
19 Jan 2025 by ED, Hotel Management
Thank you for the review Many guests Prefer not to have any maid going to their room That is why we asks guests to request the service at Check In Thank you
by A verified traveler
Posted 11 Jan 2025
Comment from Hotel Management
19 Jan 2025 by Ed, Hotel Management
Thank you
by A verified traveler
Posted 11 Jan 2025
Overall was a great stay. It was cold while I stayed and they gave me a nice thick blanket to help me. Keep warm over all the great places to stay.
Comment from Hotel Management
19 Jan 2025 by Ed, Hotel Management
Thank you!!
by A verified traveler
Posted 11 Jan 2025
Comment from Hotel Management
19 Jan 2025 by Ed, Hotel Management
Thank you for the review We wish you had tell us what went wrong
by A verified traveler
Posted 9 Jan 2025
Quirky little place with charming employees.
Comment from Hotel Management
10 Jan 2025 by Ed, Hotel Management
Thank you!!
by A verified traveler from Blanco
Posted 5 Jan 2025
Always a great stay. Great view and can’t beat the prices
Comment from Hotel Management
10 Jan 2025 by Ed, Hotel Management
Thank you!!
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
5 Jan 2025 by Ed, Hotel Management
Thank you for sharing your review Lets us share the review of a guest Mr Bartolo next to your room:"Our stay was cool. The TV wasn't working in our original room and we were upgraded to a room with a balcony. Also Ein was super cool and very accommodating and helpful.
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
4 Jan 2025 by Ed, Hotel Management
Thank you
