Ratings based on 313 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Hotel Manager, Hotel Management
Dear Aida,Thank you for your feedback and for taking the time to leave a 2/5 review. We sincerely apologize for not meeting your expectations during your stay. Your comments are crucial for us to identify areas that need improvement. If you could share more details about your experience, we would greatly appreciate it, as we are committed to making necessary changes. We hope to have the chance to earn your trust and provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Oct 2024
My check in was at 2pm didn't get into my room till 330 pm because the room was not clean other than that everything was fine
Comment from Hotel Management
14 Oct 2024 by Hotel Manager, Hotel Management
Dear Raul,Thank you for your feedback. We're glad to hear that everything else was fine during your stay, but we sincerely apologize for the delay in getting you into your room. Cleanliness is a top priority for us, and we will address this issue with our housekeeping team to ensure it doesn’t happen again. We appreciate your understanding and hope to provide you with a smoother experience during your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 5 Oct 2024
N/A
Comment from Hotel Management
5 Oct 2024 by Hotel Manager, Hotel Management
Dear Pete,Thank you for your feedback and for rating us 3 out of 5. We appreciate your insights, as they help us identify areas for improvement. While we’re glad to hear that there were aspects of your stay that met your expectations, we understand there’s room for enhancement. If you could share any specific concerns or suggestions, we would love to hear them. Our goal is to provide a better experience for all our guests, and we hope to welcome you back soon for an improved stay.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Sep 2024
The staff was great, check in was easy and smooth, and it was a quiet area even though it was right up against a major highway. When I walked in to my room there were several dead crickets along the beds and in the bathroom. The beds were very uncomfortable. They both felt like a bunch of springs on a metal frame. No cushion to speak of.
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Hotel Manager, Hotel Management
Dear Derrick,Thank you for your outstanding ten-star review! We are so happy to hear that your stay was exceptional. Your kind words motivate our team to maintain our high standards and provide memorable experiences for all our guests. We look forward to welcoming you back soon and ensuring your next visit is equally remarkable. Your support truly means the world to us!Sincerely, Hotel Manager
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Hotel Manager, Hotel Management
Dear Anthony,Thank you for taking the time to provide us with a 4-star rating. We're glad you enjoyed your stay overall, and we deeply appreciate your feedback. We are always striving to deliver the best possible experience to our guests, so we will make sure to use this information to keep improving. Thanks again for the rating and we hope to have you stay with us again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 29 Aug 2024 on Hotels
Comment from Hotel Management
4 Sep 2024 by Brand Experience Team, Hotel Management
Hi Vianca,Thank you for the perfect rating!! Maz K.#Team6
by A verified traveler
Posted 23 Aug 2024
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Comment from Hotel Management
24 Aug 2024 by Hotel Manager, Hotel Management
Dear Julia,Thank you for taking the time to rate your stay with us. We're glad to see you had a positive experience overall. Your feedback is important, and we're always striving to improve. If there’s anything specific we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 18 Aug 2024 on Hotels
Didn’t even stay basically just paid to shower property manager said I was fixing my vehicle and she was gonna call a tow truck my keys where locked in vehicle and I asked for a refund and she refused so I packed my things and left once I got my keys out vehicle she then fired a employee for attempting to help us very unprofessional manager
Comment from Hotel Management
20 Aug 2024 by Hotel Management, Hotel Management
Dear Michelle,We apologize for the breakdown during your stay. We have noted your concerns and will investigate it entirely. Guest reviews are serious for us and thank you for your understanding.Sincerely, Hotel Management
by A verified traveler
Posted 30 Jun 2024
Comment from Hotel Management
2 Jul 2024 by Hotel Manager, Hotel Management
Dear Neri,Thank you for choosing to stay at our property. We apologize that your recent stay did not meet your expectations. We value your feedback and would like to learn more about the specific events that occurred during your stay. Your insights are important to us as we strive to improve our services. Please know that we take your feedback seriously and will take appropriate actions to avoid a similar occurrence in the future. We kindly request your understanding and consideration, and we hope to have the opportunity to serve you better on a future visit.Sincerely, Hotel Manager
