Ratings based on 302 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jun 2024
Comment from Hotel Management
2 Jul 2024 by Hotel Manager, Hotel Management
Dear Neri,Thank you for choosing to stay at our property. We apologize that your recent stay did not meet your expectations. We value your feedback and would like to learn more about the specific events that occurred during your stay. Your insights are important to us as we strive to improve our services. Please know that we take your feedback seriously and will take appropriate actions to avoid a similar occurrence in the future. We kindly request your understanding and consideration, and we hope to have the opportunity to serve you better on a future visit.Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
Cold air
Comment from Hotel Management
14 Jun 2024 by Hotel Manager, Hotel Management
Dear Cecil,Thank you for taking the time to share your feedback with us. We appreciate your rating and your comments regarding the cold air during your stay. Ensuring a comfortable temperature in our rooms is important to us, and we apologize for any inconvenience you experienced. Please know that we will review this with our maintenance team to address the issue promptly. Thank you for choosing to stay with us, and we hope to welcome you back for an improved experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 24 May 2024
Room was filthy and reeked of cigarette smoke. It was so bad, that once home, my luggage and belongings all had a horrible odor. Floors dirty, and cigarette burns in the bed linens. Nasty :-(
Comment from Hotel Management
14 Jun 2024 by Hotel Manager, Hotel Management
Dear Shanna,We are deeply sorry to hear about your recent experience at our motel. Please accept our sincerest apologies for the issues you encountered during your stay, including the cleanliness of your room and the presence of cigarette smoke odor. Providing a clean and comfortable environment is our utmost priority, and we regret that we did not meet your expectations on this occasion. Your feedback is extremely valuable to us, and we are taking immediate steps to address the concerns you raised with our housekeeping and maintenance teams. We understand the impact this has had on your stay and your belongings, and we are committed to ensuring that this does not happen again. Please rest assured that we are investigating this matter thoroughly to prevent any recurrence. We sincerely appreciate your understanding and patience. Once again, please accept our apologies for the inconvenience caused. We hope to have the opportunity to restore your faith in our motel on a future visit.Sincerely, Hotel Manager
by A verified traveler
Posted 18 May 2024
Rude
Comment from Hotel Management
29 May 2024 by Brand Experience Team, Hotel Management
Hi Jesse,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
by A verified traveler
Posted 6 Apr 2024
The staff was friendly and it was clean
Comment from Hotel Management
13 Apr 2024 by Hotel Manager, Hotel Management
Dear Jose,We're thrilled to hear you had a pleasant experience with our friendly staff and found the motel clean. Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 6 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by Hotel Manager, Hotel Management
Dear Nubia,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by Hotel Manager, Hotel Management
Dear Cherry,Thank you for your feedback and rating. We appreciate your input, and if there are specific areas where we can improve, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to enhance your experience during a future visit.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by Hotel Manager, Hotel Management
Dear Cherry,Thank you for taking the time to give us your feedback on your stay. We appreciate it! I hope we can turn that 6 into a 10 next time you are passing through our area so we can give you another chance to experience our hotel's best features. We're always striving to improve and have noticed even small things can make a big difference in the overall experience.Sincerely, Hotel Manager
by A verified traveler
Nasty ass place
Posted 11 Dec 2023 on HotelsI paid for my room online and used my credit of $12.83 and ordered a fridge and microwave and the room they gave me didn't have either or not lock on the door which looked like it had been kicked in roaches everywhere and I'm pregnant n wasn't feeling so good and in the am I'm sleeping there banging on the door like the police told them I was gonna renew jus waiting for my check to hit my card and gave me attitude and den it's about 1125 I go to pay and they refused service for renewal and then was told to pack up so I did took me a quick shower and their staff lady banhs on door yells at the top of her lungs that she has called the cops and I shouldn't not of token a bath at all should been the hell out of there since 11 am and for someone to give her her cell phone to call the cops again that she could have me arrested for trespassing and treason and I'm like wow really when ur the ones who decided not to let me renew all last minute never in my life have I ever mistreated by a hotel staff never again
Comment from Hotel Management
20 Dec 2023 by Brand Experience Team, Hotel Management
Hi Jessica,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6
by A verified traveler
Posted 5 Nov 2023 on Hotels
Comment from Hotel Management
7 Nov 2023 by Hotel Manager, Hotel Management
Dear Jesus,Thank you for your rating. If there are specific areas where we can enhance your experience and earn a higher score on your next visit, please feel free to share your thoughts. Your feedback is valued and helps us continually improve our services. We hope to provide you with an even better stay during your next visit.Sincerely,Hotel Manager
