Ratings based on 968 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
Comment from Hotel Management
17 Jan 2025 by CC - Guest Relations Manager, Hotel Management
Hi Hugo, Thank you for your fantastic rating! We’re delighted to know you had such a positive experience. It’s always our goal to ensure every guest enjoys their stay, and we hope to welcome you back soon for another great visit.
by A verified traveler
Posted 14 Jan 2025
Ok for the price.
Comment from Hotel Management
15 Jan 2025 by CC - Guest Relations Manager, Hotel Management
Hi Alexandra, Thank you for your feedback! We're glad to hear you felt it was a good value for the price. We always appreciate suggestions for improvement. We hope to welcome you back soon!
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
4 Jan 2025 by CC - Guest Relations Manager, Hotel Management
Hi Todd! Thank you for leaving us a perfect rating! It was a pleasure providing you with high quality service. We would love to have you back for another positive experience.
by A verified traveler from Portland
Posted 3 Jan 2025
Shower dirty, bathroom floor had hair, sheets were dirty and turned inside out. We itched during our stay.
Comment from Hotel Management
3 Jan 2025 by CC - Guest Relations Manager, Hotel Management
Hi Enna! We sincerely apologize for the cleanliness issues you experienced during your stay. This is absolutely not the standard we strive to maintain, and we deeply regret the discomfort it caused you.Your feedback is incredibly important to us, and we will address these concerns with our housekeeping team to ensure these issues are resolved. We appreciate you bringing this to our attention and hope to provide a much better experience in the future.
by A verified traveler
Posted 1 Jan 2025
It was nice
Comment from Hotel Management
3 Jan 2025 by CC - Guest Relations Manager, Hotel Management
Hi Juanita! Thank you for your review. We're glad to hear that your stay was nice, and we appreciate your feedback. We hope to welcome you back in the future for an even better experience!
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
1 Jan 2025 by CC - Guest Relations Manager, Hotel Management
Hi Kelsi! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
by A verified traveler
Posted 30 Dec 2024
My truck had parts stolen while in the parking lot
Comment from Hotel Management
30 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Oscar! We are truly sorry to hear about the unfortunate incident involving your truck. This is certainly not the experience we want for our guests. Please know that we take these matters seriously and will be reviewing the security measures in place to prevent such occurrences. We understand how frustrating this situation must have been and appreciate your feedback as it helps us improve. If you would like to discuss this matter further, please feel free to contact us directly.
by A verified traveler
Posted 29 Dec 2024
there was no WiFi and the fridge didn’t keep our stuff cold .
Comment from Hotel Management
30 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Abby! Thank you for your feedback. We apologize for the inconvenience you experienced with the Wi-Fi and the fridge. Both are important for a comfortable stay, and we will address these issues to ensure they are resolved. We appreciate you bringing this to our attention and hope to provide a better experience in the future.
by A verified traveler
Posted 29 Dec 2024
I like the area only one thing for Expedia the room you offer not correct pictures no loaf seat we travel 5 persons only two queen and a single sofa and is sad
Comment from Hotel Management
29 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Alberto! Thank you for your feedback. We apologize for the discrepancy between the room photos and the actual setup. We understand how important it is to have accurate information, especially when traveling with a group. We'll work with the platform to ensure that future guests have a clearer understanding of the room configurations. We hope to have the opportunity to host you again and provide a more comfortable experience.
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
15 Jan 2025 by CC - Guest Relations Manager, Hotel Management
Hi Jesus, Your business is very important to us and we value your feedback. It is such pleasure to learn that your stay has been great. I am glad to share your review with the team, who will be absolutely happy to know that their efforts have reflected your stay well. We hope you will come back and see us again soon.
