Ratings based on 2,666 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
by A verified traveler from SAN LUIS
Posted 1 Jan 2025
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Manager, Hotel Management
Hello Colleen,We are thrilled to hear that you had a fantastic experience during your stay with us! Our team is delighted that you enjoyed your time at our hotel. We look forward to welcoming you back in the future for another memorable stay.
by A verified traveler
Posted 30 Dec 2024
Was a very enjoyable stay and the staff at the front desk were very nice and helpful no matter the time of day. Would come back here again
Comment from Hotel Management
2 Jan 2025 by Manager, Hotel Management
Hello Richie,We are delighted to hear that you had an enjoyable stay with us and that our front desk staff provided excellent service. Your kind words are appreciated, and we look forward to welcoming you back in the future. Thank you for choosing our hotel for your stay.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Manager, Hotel Management
Hello Jerry,We are thrilled to hear that you had a wonderful stay with us! We appreciate your kind words and hope to welcome you back soon for another fantastic experience.
by A verified traveler
Posted 29 Dec 2024
Los cuartos un poco decadentes. El desayuno bueno. Recomiendo más quedarse en suite.
Comment from Hotel Management
30 Dec 2024 by Manager, Hotel Management
Hello Brenda, We appreciate your feedback on our rooms and breakfast offerings. If you prefer a more luxurious stay, we recommend trying out our suites next time for an elevated experience. Thank you for staying with us.
by A verified traveler
Posted 27 Dec 2024
People were allowed to party at the pool in the middle of the night, dragging furniture around the property at all hours made it hard to sleep at night.
Comment from Hotel Management
29 Dec 2024 by Manager, Hotel Management
Hello Latrice,We regret to hear about your experience with noise disturbances during your stay. We appreciate your feedback and will address this matter internally to ensure a more peaceful environment for all our guests in the future.
by A verified traveler from Hemet
Posted 27 Dec 2024
Walk into property as a late check in. When I walked in there was roughly about 10 people ahead of myself. When I finally got to the counter, clerk or person behind the counter was pre occupied by text on her personal phone, then walked away from the counter to take a personal call. Took about 10 minutes for check in. If it wasn't so late i would have choose a different hotel. The security was huge a help on giving locations of food choices late at night.
Comment from Hotel Management
28 Dec 2024 by Manager, Hotel Management
Hello Maurice,We apologize for any inconvenience you experienced during your late check-in. Our team strives to provide efficient service to all guests. It's great to hear that our security team was able to assist you with food options in the area. We appreciate your feedback and will use it to improve our operations.
by A verified traveler
Posted 25 Dec 2024
Great customer service and very clean
Comment from Hotel Management
27 Dec 2024 by Manager, Hotel Management
Hello Irma,We are delighted to hear that you appreciated our customer service and found the hotel to be clean during your stay. Your feedback is truly valued as we strive to provide exceptional experiences for all our guests. Thank you for taking the time to share your thoughts with us.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Manager, Hotel Management
Hello Jessica, We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any issues.
