Ratings based on 117 Verified Reviews
5.0 Room cleanliness
4.9 Service & staff
5.0 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Great staff
Comment from Hotel Management
19 Nov 2024 by Lupe Villarreal,Executive Administrative Assistant, Hotel Management
Hello Elvia, thank you for staying at InterContinental San Antonio Riverwalk. We appreciate your kind words about our friendly staff and our beautiful hotel. We are delighted to hear you enjoyed your stay and look forward to welcoming you again on your next trip.
by A verified traveler
Posted 18 Nov 2024
Quite, nice, safe
Comment from Hotel Management
19 Nov 2024 by Lupe Villarreal,Executive Administrative Assistant, Hotel Management
Hello Hassan, thank you for staying at InterContinental San Antonio Riverwalk. We are delighted to hear you enjoyed your stay and look forward to welcoming you again on your next trip.
by A verified traveler
Posted 17 Nov 2024
The only reason I didn’t put 5 star it’s because the parking is to expensive and the rooms don’t have mini fridge for personal use
The hotel is beautiful
Comment from Hotel Management
19 Nov 2024 by Lupe Villarreal,Executive Administrative Assistant, Hotel Management
Hello Laura, thank you for staying at InterContinental San Antonio Riverwalk. We are delighted to hear you enjoyed your stay and look forward to welcoming you again on your next trip.
by A verified traveler
Posted 16 Nov 2024
Great coffee in the lobby and a comfortable room.
Comment from Hotel Management
19 Nov 2024 by Lupe Villarreal,Executive Administrative Assistant, Hotel Management
Hello Andrew, thank you for staying at InterContinental San Antonio Riverwalk. We appreciate your kind words about the great coffee in our lobby and our comfortable rooms. We are delighted to hear you enjoyed your stay and look forward to welcoming you again on your next trip.
by A verified traveler
Posted 16 Nov 2024
The property was clean and beautifull! The staff very friendly and accomodating! The room was lovely and the beds were so comfortable comfortable
Comment from Hotel Management
19 Nov 2024 by Lupe Villarreal,Executive Administrative Assistant, Hotel Management
Hello Carolyn, thank you for staying at InterContinental San Antonio Riverwalk. We appreciate your kind words about our friendly staff and our beautiful hotel. We are delighted to hear you enjoyed your stay and look forward to welcoming you again on your next trip.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Lupe Villarreal,Executive Administrative Assistant, Hotel Management
Hello Ruben, thank you for staying at InterContinental San Antonio Riverwalk. We are delighted to hear you enjoyed your stay and look forward to welcoming you again on your next trip.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Sayuri Medina, Reservations Manager, Hotel Management
Hello Luis, thank you for staying at InterContinental San Antonio Riverwalk. We are delighted to hear you enjoyed your stay and look forward to welcoming you again on your next trip.
by A verified traveler from Perth Amboy
Posted 12 Nov 2024
Amazing experience
Comment from Hotel Management
13 Nov 2024 by Sayuri Medina, Reservations Manager, Hotel Management
Hello Marielis, thank you for staying at InterContinental San Antonio Riverwalk. We appreciate your positive comments. We are delighted to hear you enjoyed your stay and look forward to welcoming you again on your next trip.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Sayuri Medina, Reservations Manager, Hotel Management
Hello Luis, thank you for staying at InterContinental San Antonio Riverwalk. We are delighted to hear you enjoyed your stay and look forward to welcoming you again on your next trip.
by A verified traveler
Posted 11 Nov 2024
Great facility, customer service was very slow, found myself calling and requesting same service over 3 times on multiple occasions
Comment from Hotel Management
12 Nov 2024 by Sayuri Medina, Reservations Manager, Hotel Management
Hello Elo, thank you for staying at InterContinental San Antonio Riverwalk. We appreciate your valuable feedback concerning our staff. We pride ourselves in exceptional hospitality and we sincerely apologize for falling short during your visit. Your comments have reached our leadership team and have been taken into consideration. We are delighted to hear you enjoyed our beautiful hotel and look forward to welcoming you again on your next trip.
