Ratings based on 970 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Waxahachie
Posted 13 Nov 2024
Everyone was wonderful. Room was clean & comfortable.
Comment from Hotel Management
15 Nov 2024 by Mary Kathryn , Hotel Management
Thanks, Randa! We here at Hyatt Place San Antonio North Stone Oak are glad to hear that your room was clean and comfortable!
by A verified traveler from Houston
Posted 11 Nov 2024
like: clean rooms, nice staff, great breakfast options, and great a/c
by A verified traveler
Posted 4 Nov 2024
Loved our stay! Room was clean and spacious. The area was great!
Comment from Hotel Management
15 Nov 2024 by mary kathryn, Hotel Management
Thank you, Viviana, for choosing Hyatt Place San Antonio North Stone Oak!!
by A verified traveler
Posted 4 Nov 2024
Our room had a leak and started to flood in our room in the middle of the night. we had to move hotels in the middle of the night
Comment from Hotel Management
15 Nov 2024 by mary k, Hotel Management
I am so sorry, Kiersten.
by A verified traveler
Posted 4 Nov 2024
When getting ready for bed, there was a sticky residue in the sheet close to the foot of the bed.
I spilled a little water on the floor and grabbed a towel to wipe up the water and tnd the towel can up brown from the dirty tile
Comment from Hotel Management
15 Nov 2024 by Mary Kathryn , Hotel Management
John,I am so sorry. I want to assure you that this is not the quality of housekeeping service that we pride ourselves on.Your comments and concerns will be shared with housekeeping as soon as possible. I will be sure that they work diligently to correct all mistakes when it comes to the cleanliness issues that you encountered.
by A verified traveler
Posted 3 Nov 2024
Really enjoyed our stay here, everything was very comfortable and clean
Comment from Hotel Management
15 Nov 2024 by mary kathryn, Hotel Management
I am thrilled that your stay was comfortable and clean, Majisty!
by A verified traveler
Posted 3 Nov 2024
Amazing
Comment from Hotel Management
15 Nov 2024 by mary kathryn, Hotel Management
We here at Hyatt Place San Antonio North appreciate you!
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Mary Kathryn , Hotel Management
We are happy to hear that you had a five-star stay, Mayra!
by A verified traveler
Posted 27 Oct 2024
Was very nice and convenient
Comment from Hotel Management
1 Nov 2024 by Mary Kathryn , Hotel Management
Thanks, Blake! I am glad to hear that you enjoyed your time here at Hyatt Place San Antonio North!
