Ratings based on 1,116 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Great location
Comment from Hotel Management
22 Nov 2024 by Kandis, Hotel Management
Thank you for taking a moment to leave your feedback Manoj! We’re so glad you had a 5/5 experience with us. We’d love the opportunity to host you again when travel brings you back to the Riverwalk!
by A verified traveler
Posted 20 Nov 2024
Place was in a food locations and rooms were large and clean. Breakfast was nothing special but was included in the price and convenient. There is no parking on site so you have to valet, which is 40 dollars a day. They ask that you call them 20 min in advanced to get your car ready. Unfortunately they are clearly not well staffed and even calling ahead it took between 30 min to an hour to get your car. Not reasonable and unacceptable for businesses travelers like me dependent on the vehicle to get to meetings. If not planning on using a car then this is an affordable place to stay in a great part of town and accessible to the riverwalk. If driving, look elsewhere as their timelines for getting your car are just atrocious.
Comment from Hotel Management
20 Nov 2024 by Valerie, Hotel Management
Thank you, Stephanie, for sharing your feedback. We're glad to hear you appreciated our convenient location, spacious and clean rooms, and included breakfast. However, we’re sorry that the valet service did not meet your expectations. While our team strives to provide timely service, peak times can occasionally lead to delays. For future stays, you can always schedule a specific time for your valet to have your car ready, which may be more convenient for your needs.Your feedback is important, and we will review staffing and process improvements with our valet team to ensure a smoother experience for our guests. We hope you’ll consider staying with us again so we can provide you with the seamless experience you deserve. Safe travels, and thank you for your honest review!
by A verified traveler
Posted 19 Nov 2024
Loved the separate living and kitchen areas
Comment from Hotel Management
19 Nov 2024 by Kandis, Hotel Management
Thank you for taking a moment to leave your feedback on your recent stay Kathleen Anne! We’re so glad you loved the separate spaces in our suites. We hope to have the chance to host you again soon!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Valerie, Hotel Management
Thank you for your wonderful rating. We look forward to serving you again in the future.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Kandis, Hotel Management
Thank you for taking a moment to leave your feedback Joshua! We’re so glad you enjoyed your time with us and hope to have you back again when travel brings you to the Riverwalk!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Kandis, Hotel Management
Thank you for taking a moment to leave your feedback! We’re so glad you enjoyed your time with us and can’t wait to host you again soon for another 5/5 experience!
by A verified traveler from Chagrin Falls
Posted 17 Nov 2024
Staff went above and beyond. Friendly especially the breakfast worker who was busing tables. Accessible to airport by bus 5 and to sea world by bus 64. Easy walk to riverwalk and alamo. Pool nice. Comfy beds and pillowd, good showers , room darkening shades
Comment from Hotel Management
17 Nov 2024 by Kandis, Hotel Management
Thank you for taking a moment to leave your feedback! We’re so glad you enjoyed our location on the riverwalk, with close proximity to the Alamo! We especially love to hear you found our beds comfy and rooms dark! We hope to have you stay with us again soon!
by A verified traveler
Posted 17 Nov 2024
I’m so happy every time
Comment from Hotel Management
17 Nov 2024 by Kandis, Hotel Management
Thank you for taking a moment to leave your rating of your recent stay with us! We’re so glad you enjoyed your time and hope to host you again soon!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Kandis, Hotel Management
Thank you for taking a moment to leave your rating of your recent stay with us! We’re so glad you enjoyed your time and hope to host you again soon!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Kailey M, Hotel Management
Thank you so much for your review. We are delighted you enjoyed your stay and hope to welcome you back soon.
