Ratings based on 631 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
The water in our shower was not hot. Room 211 beds to be discounted because there is no view from the window. All you see is a concrete slab! For $150 a night, it’s a bit excessive for the view. Breakfast was nothing more that basic items. No bananas, orange juice was watered down.
by A verified traveler
Posted 10 Sep 2024
Shiiitty place, Old building And they have an issue with hot water, Had to take cold showers , Train Rocks by building.
by A verified traveler
Posted 17 Aug 2024
La habitacion era muy ruidosa, tanto de la carretera que estaba fuera de hotel y del tren, como de la habitacion de arriba que metieron ruido toda la noche. El aire acondicionado también era muy ruidoso.
La ducha no era comoda. Nos tocó habitacion de discapacitados.
by A verified traveler
Posted 14 Aug 2024
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
9 Aug 2024 by Vishal Patel, Hotel Management
Thank you very much for taking the time to complete our Guest Comment Survey. We are extremely pleased that we met your expectations in most regards and we look forward to being your host again next time. Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business and we look forward to being of service to you in the very near future.
by A verified traveler
Posted 15 Jul 2024
Great Customer Service
Comment from Hotel Management
16 Jul 2024 by VP, Hotel Management
Thank you for your feedback :)
by A verified traveler
Posted 30 Jun 2024
Has a great time and nice staff
Comment from Hotel Management
16 Jul 2024 by VP, Hotel Management
Thank you for your feedback :)
by A verified traveler
Worst Experience ever
Posted 28 Jun 2024 on HotelsI have stayed at many hotels and this was the worst experience ever. I got there the room was hot and the desk chair was torn and worn out. I went to a funeral viewing and came back and before I left I tried to see if I could get the room cooler by Turing the thermostat down to 60 came back 5 hours later and it felt like a sauna. I went down stairs to the front desk and they fixed it right away but still I had to move my family and a baby. Worst experience ever and like I said I have stayed at all kinds of hotels and motels and this was the worst by far
by A verified traveler
Posted 28 Jun 2024
Property smelled, mold on ceiling, sheets smelled and dirty. Very disappointed with Hampton.
Comment from Hotel Management
9 Aug 2024 by Vishal Patel, Hotel Management
Thank you for taking the time to provide us with the answers to our Satisfaction Survey. As the General Manager at Hampton Inn & Suites San Antonio/Northeast I-35, I am working very hard to provide all of our guests with the products and services that will allow us to exceed your expectations. Your survey comments indicate that you had a number of areas in which we failed to meet your expectations for which I sincerely apologize. I have forwarded your comments to the appropriate department heads that are certain to take the corrective steps needed to improve their areas.Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business and we look forward to being of service to you in the very near future.
by A verified traveler
Posted 25 Jun 2024
This Hampton Inn was clean, very quiet, and the room was dark. I really enjoyed that. The only issue was the hot tub did not work while we were there. I would gladly stay there again.
Comment from Hotel Management
16 Jul 2024 by VP, Hotel Management
Thank you for your feedback :)
