Ratings based on 964 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
,
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Andrea Hanson GSM, Hotel Management
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea HansonGuest Service Manager
by A verified traveler from Eagle Pass
Posted 1 Dec 2024
Price perfect location to sea world and plenty to eat without getting into the car
Comment from Hotel Management
2 Dec 2024 by Andrea Hanson GSM, Hotel Management
We're proud to have earned your recommendation. Thank you for reviewing your stay and sharing your experience of your visit here with us witch including our attentive service, unique amenities, and clean and comfortable guest rooms. We're glad you had a bit of downtime to explore our fun, family-friendly activities in our hotel and at the surrounding areas. They're just one of the reasons why Hampton Inn Lackland/SeaWorld is the ideal choice for guests of all ages. It was our pleasure to host you and we look forward to welcoming you again in the future!Sincerely,Andrea HansonGuest Service Manager
by A verified traveler from Nuevo Laredo
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Andrea Hanson GSM, Hotel Management
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea HansonGuest Service Manager
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Andrea Hanson GSM, Hotel Management
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea HansonGuest Service Manager
by A verified traveler
Posted 24 Nov 2024
Close to base and food spots
Comment from Hotel Management
27 Nov 2024 by Andrea Hanson GSM, Hotel Management
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea HansonGuest Service Manager
by A verified traveler
Posted 22 Nov 2024
by A verified traveler from Watauga
Posted 17 Nov 2024
The breakfast scrambled eggs and potatoes were salty. The biscuits were doughy. Front desk staff was quick to help and friendly. Carpet in the room needed to be replaced. It was very worn and stained. Pool was nice and it was clean with plenty of towels available.
Comment from Hotel Management
19 Nov 2024 by Andrea Hanson GSM, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again and hope to make your experience just as memorable. Sincerely, Andrea Hanson Guest Service Manager
by A verified traveler
Posted 11 Nov 2024
It’s okay
Comment from Hotel Management
12 Nov 2024 by Andrea Hanson GSM, Hotel Management
Thank you for taking the time to review our hotel, as we take guest satisfaction seriously at Hilton.Please accept our apologies for not meeting your expectations.Again, thank you for your feedback. Sincerely,Andrea HansonGuest Service Manager
by A verified traveler
Posted 10 Nov 2024
dirty
Comment from Hotel Management
12 Nov 2024 by Andrea Hanson GSM, Hotel Management
Thank you for taking the time to review our hotel, as we take guest satisfaction seriously at Hilton. Please accept our apologies for not meeting your expectations we cannot promise those items will be available up on arrival it is on a first come first serve basis and they were all in use though out your stay we apologize however for any inconvenience this caused you. Again, thank you for your feedback. My Sincere Apologizes, Andrea Hanson Guest Service Manager
