Ratings based on 2,457 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Bianca , Hotel Management
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!
by A verified traveler
Posted 18 Nov 2024
Upon walking into our room, we instantly loved it. The room was very clean. No weird smells. Was a decent size for just us two. Nice view of the pool and street. Bed and couch were both comfy. There was a safe in the room, fridge and microwave which came in handy. Breakfast was pretty tasty. Staff were pleasant and friendly! We had zero issues with our stay here, although the parking price in my opinion is a little steep. $32/night. Other than that we have nothing bad to say!!! We plan on visiting here again in the near future.
Comment from Hotel Management
20 Nov 2024 by Bianca , Hotel Management
Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Thank you for taking a moment to share your praise. We hope your adventures bring you back soon to the Hampton Inn San Antonio Downtown!
by A verified traveler from Edinburg
Posted 18 Nov 2024
Hotel was a convenient stay due to its proximity to the Riverwalk and some nice restaurants. It was a bit dated, but expected due to how busy it gets throughout the year. To be fair, interaction with the staff was rather limited, but the young man at the counter did grant my request to be placed on a higher floor (away from an elevator). Although there is a fee for parking, it is practically equivalent to what one would spend in parking (a la carte) when visiting neighboring attractions that you could walk to from this hotel.
Comment from Hotel Management
20 Nov 2024 by Bianca , Hotel Management
It's truly disappointing to learn that your visit fell short of your expectations, and we wish we could have connected with you personally about your concerns. We will be reviewing your feedback internally as a team to see where changes may be needed, as complete guest satisfaction is very important to us. Thank you for sharing your input.
by A verified traveler
Posted 15 Nov 2024
The room was not clean at check in. When I reported to the front desk they said they would take care of it. They cleaned the next day but the bathroom was still dirty, including a contact lens on the floor. Neither my wife or I wear contacts.
They did offer a free stay, but because I booked through Expedia they could not execute the refund.
Comment from Hotel Management
17 Nov 2024 by Bianca , Hotel Management
Thank you for taking the time to share the details of your recent stay. It is disheartening to read that several aspects of your experience were less than satisfactory, and we sincerely apologize for your frustration. We wish we could have connected with you personally about your concerns. We only want to provide the highest level of comfort, convenience, and value for our guests, and we can assure you that we will be sharing your comments with our Management Team to learn where improvements may be needed. We appreciate your feedback, and we hope to have the opportunity to make a better impression the next time you visit San Antonio.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Bianca , Hotel Management
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!
by A verified traveler from Brownsville
Posted 13 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Bianca , Hotel Management
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!
by A verified traveler
Posted 12 Nov 2024
Nice
Comment from Hotel Management
17 Nov 2024 by Bianca , Hotel Management
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Bianca , Hotel Management
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!
by A verified traveler
Posted 10 Nov 2024
$32 for parking is way too much
Comment from Hotel Management
11 Nov 2024 by Bianca , Hotel Management
Thank you for taking time to complete your survey. We truly value your feedback! We also strive to ensure every guest has an exceptional experience while staying at our hotel every time, so please accept our sincerest apologies for failing you. Our parking fee can be found on all of our reservation platforms. I apologize if this was not properly communicated to you at the time of booking. Again, we appreciate all your feedback and hope you consider us for your future trips to San Antonio
