Ratings based on 1,030 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Ok
Comment from Hotel Management
19 Nov 2024 by Will P, Hotel Management
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
by A verified traveler
Posted 16 Nov 2024
These was a nice place to stay. Room was smaller then expected, but the features of the hotel was more then accomodating.
Will visit again.
Comment from Hotel Management
18 Nov 2024 by Will P, Hotel Management
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Will P, Hotel Management
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
by A verified traveler
Posted 14 Nov 2024
The Grand Hyatt San Antonio River Walk is close to I-35, the Alamodome and within a block of the river walk in downtown San Antonio. Make note that your Expedia reservation does not include taxes and fees; those will be charged at the time of check out. Parking is extra - at the time it was $15 per night if booked on Expedia - $45 per night if booked at the hotel. We booked a room with two double beds. The mattresses were older and worn, with noticeable sagging in the middle. It wasn't comfortable to sleep two adults. The HVAC in the room wasn't working and would only blow continuous cold air. It took two trips to the front desk before the temperature was manually reset remotely (at 1 AM). The beds do not have blankets - just a sheet and a top sheet. Thankfully I had blankets in the car and was provided with light blankets at the front desk. Even on the 15th floor, the hotel is very loud, with significant road noise from I-35. In total, we paid about $400 per night and left after the first night because it was so uncomfortable.
Comment from Hotel Management
14 Nov 2024 by Will P, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Grand Hyatt San Antonio River Walk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.
by A verified traveler from marrieta
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Will P, Hotel Management
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Will P, Hotel Management
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
by A verified traveler
Posted 11 Nov 2024
Lovely front desk service
Comment from Hotel Management
12 Nov 2024 by Will P, Hotel Management
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Will P, Hotel Management
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
by A verified traveler
Posted 8 Nov 2024
This is a nice place to stay, the bar is pricey and when we were there close to closing they were understaffed. Our waitress was busy but very kind and professional. My only complaint is I thought the rooms were bland and in need of a facelift.
Comment from Hotel Management
8 Nov 2024 by Will P, Hotel Management
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Will P, Hotel Management
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
