Ratings based on 676 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
The room was absolutely filthy. I spent my first day here scrubbing up probably years of grime it was so bad. The stove looked like no one had ever removed the burners to clean. The furniture had a thick layer of gunk on it. And there was a pair of old socks left in one of the cabinets.
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Dear Jarita, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. We appreciate your input and hope to welcome you back soon for an even better stay!Sincerely,Hotel Management
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 28 Oct 2024
Tub was horrible
Comment from Hotel Management
29 Oct 2024 by Hotel Management, Hotel Management
Dear Randy, Thank you for your feedback regarding your recent stay. We’re sorry to hear that the condition of the tub did not meet your expectations. Cleanliness and comfort are our priorities, and we take your concerns seriously. We appreciate your insights, as they help us identify areas for improvement. We hope to address this issue promptly and provide a better experience for our guests in the future. We would welcome the opportunity to serve you better on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 28 Oct 2024
Very good
Comment from Hotel Management
28 Oct 2024 by Hotel Management , Hotel Management
Dear Osmili, Thank you for your positive feedback! We’re thrilled to hear that you had a very good experience during your stay. Our team works hard to ensure that our guests feel comfortable and satisfied, and it’s always rewarding to hear when we succeed. We look forward to welcoming you back to Extended Stay America on your next visit and hope to provide you with another enjoyable stay! Sincerely,Hotel Management
by A verified traveler
Posted 27 Oct 2024
Everything was great roxi at front desk was awesome
by A verified traveler
Posted 19 Oct 2024
This place was horrible. I took photos of bugs every night of my stay. When I checked out the front desk person seemed very indifferent to my concern of the bugs. I emailed the general manager and assistant general manager and I received no response.
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Daniel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
by A verified traveler
Posted 17 Oct 2024
It was as expected
Comment from Hotel Management
18 Oct 2024 by Hotel Management , Hotel Management
Dear Emily, Thank you for your feedback. We’re glad to hear that your stay met your expectations. Providing a comfortable and hassle-free experience is our goal, and we’re pleased to have been able to deliver that for you. We appreciate your choosing us and look forward to welcoming you back for a more better experience!Sincerely,Hotel Management
by A verified traveler
Posted 8 Oct 2024
