Ratings based on 1,131 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from McAllen
Posted 26 Nov 2024
Great staff, location, and breakfast. Some issues are that furniture in the lobby and room are dated and some dust was noted in some room areas . Overall, great value !
Comment from Hotel Management
26 Nov 2024 by O'Brian B.-Guest Relations Manager, Hotel Management
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.
by A verified traveler
Posted 25 Nov 2024
Great location! Just a few steps from the Riverwalk. Staff is very friendly and helpful. Enjoyed the breakfast that is included in the stay.
Comment from Hotel Management
26 Nov 2024 by O'Brian B. -Guest Relations Manager, Hotel Management
We truly appreciate your kind words and the high rating. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests. We look forward to welcoming you back to the Embassy Suites River Walk Hotel in the future, thanks for staying!
by A verified traveler
Posted 24 Nov 2024
All gppd
Comment from Hotel Management
24 Nov 2024 by Antoine M. -Front Office Manager, Hotel Management
Thank you for your review of your recent stay with us. We appreciate your feedback and business. We look forward to seeing you again in the future.
by A verified traveler
Posted 23 Nov 2024
Friendly staff. Clean environment. Great rooms
Comment from Hotel Management
24 Nov 2024 by Antoine M. -Front Office Manager, Hotel Management
Thank you for your kind words about your most recent visit to Embassy Suites Riverwalk, we are elated to hear you had such an amazing experience as that is what we strive for! We appreciate your business and look forward to hosting you again in the future.
by A verified traveler from Apple Valley
Posted 22 Nov 2024
Note flat lot accross street for self park, not affiliated with hotel or Valet Parking at the hotel for just over $49.00 per night plus tax. Many buildings are vacant in the area. However rehab of the area is going on in full force. Never felt unsafe day or night.
Comment from Hotel Management
22 Nov 2024 by Antoine M. -Front Office Manager, Hotel Management
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.
by A verified traveler
Posted 17 Nov 2024
I love staying at this Embassy Suites. The staff were amazing. The breakfast was great along with the happy hour that was provided.
The only complaint I had was when my room was cleaned they must have never cleaned the floors there was a piece of broken class on the bathroom floor. And after 3 days I threw it out. One day we didn’t get any room service. The vent in bathroom was filthy and coming loose.
And our glasses were never cleaned/changed.
That’s it.
Comment from Hotel Management
20 Nov 2024 by Antoine M. -Front Office Manager, Hotel Management
Thank you for sharing your experience with us! We’re delighted to hear that you loved your stay and enjoyed our staff, breakfast, and happy hour. However, we sincerely apologize for the cleanliness issues you encountered, including the broken glass and the bathroom vent. Your feedback is crucial, and we will address these concerns with our team to ensure they are resolved. We appreciate your understanding and hope to have the opportunity to provide you with a flawless stay in the future!
by A verified traveler
Posted 17 Nov 2024
Friendly staff and several tourist options
Comment from Hotel Management
20 Nov 2024 by Antoine M. -Front Office Manager, Hotel Management
Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed our friendly staff and the variety of tourist options available. It’s great to know you had a positive experience exploring the area. If you have any recommendations or favorite spots, we’d love to hear about them! We hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 16 Nov 2024
Very nice and close to the water way
Comment from Hotel Management
17 Nov 2024 by Antoine M. -Front Office Manager, Hotel Management
We are happy to hear about the amazing trip of yours and are grateful that we could host you during your stay. We appreciate your business to the Hilton brand and look forward to hosting you again.
by A verified traveler
Posted 10 Nov 2024
The front desk staff were unpleasant
Comment from Hotel Management
10 Nov 2024 by Antoine M. -Front Office Manager, Hotel Management
Thank you for your review, we appreciate your business!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Antoine M. -Front Office Manager, Hotel Management
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.
