Ratings based on 442 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
The staff was amazing and the location was great. 10 out of 10.
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Kimberly, Thank you for your review and recommendation of our hotel and wonderful staff. I’m pleased to hear that our staff’s excellence in service met your expectations and made for a beautiful experience. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you'll visit us again soon. Best, Chaitan Mugili, GM
by A verified traveler
Posted 17 Nov 2024
Recommend
Comment from Hotel Management
17 Nov 2024 by GM, Hotel Management
Dear Cong, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Chaitan Mugili, GM
by A verified traveler
Posted 14 Nov 2024
Excellent hotel. Great location, newly constructed building. Rooms are very nice and extremely clean. Morning breakfast is good. The rooftop restaurant has a limited menu but the view is gorgeous.
Only minor issue is that some of the rooms give directly on a busy street and there is a lot of noise that can be heard at time.
Overall I strongly recommend, I would stay there again.
Comment from Hotel Management
15 Nov 2024 by GM, Hotel Management
Dear Philippe, Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our great location, modern rooms, and views. Thank you for taking the time to review your experience, and we hope to host you again soon. Best, Chaitan Mugili, GM
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by GM, Hotel Management
Dear VERONICA, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Chaitan Mugili, GM
by A verified traveler
Posted 8 Nov 2024
Wi-Fi was out a good portion of our stay.
Staff was great.
Room was great.
Comment from Hotel Management
9 Nov 2024 by GM, Hotel Management
Dear Susan, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to deliver a five-star stay on your next visit. Sincerely, Chaitan Mugili, GM
by A verified traveler
Posted 8 Nov 2024
My husband and I decided on a weekend getaway at the San Antonio Riverwalk to celebrate our 12 year anniversary. I am so happy we chose to stay at The Element hotel, the staff was exceptionally kind, room was clean, bed was comfy, it was right in the center of everything so we were able to walk wherever we wanted to go on the river walk and best of all it was affordable!
We will definitely be back!
Comment from Hotel Management
9 Nov 2024 by GM, Hotel Management
Dear Briana, Reviews just don't get any better than this one. Thank you so much for your recommendation of our hotel and your recognition of our spectacular staff. We loved having you as our guest on your anniversary, and we can't wait to welcome you back! Best, Chaitan Mugili, GM
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
9 Nov 2024 by GM, Hotel Management
Dear Yaray, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Chaitan Mugili, GM
by A verified traveler
Posted 6 Nov 2024
I love the breakfast
Comment from Hotel Management
7 Nov 2024 by GM, Hotel Management
Dear Glory, Thank you for taking the time to leave us this review. We are thrilled to hear that you had a wonderful stay with us, and we appreciate your kind words about our breakfast. It was a pleasure to host you, and we hope to welcome you back any time you are in San Antonio. Best, Chaitan Mugili, GM
by A verified traveler
Posted 5 Nov 2024
great hotel but surrounding area is too loud. all night i can hear the cars outside and elevators. hard to get a good nights sleep
Comment from Hotel Management
5 Nov 2024 by GM, Hotel Management
Dear jeanette, Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed your overall stay. I apologize for the noise disturbances that prevented you from having a restful night's sleep; please accept our apologies for that. Your comfort is our top priority, and I regret that we did not fully meet your expectations. We appreciate your feedback, as it helps us improve the guest experience. Thank you for choosing us, and we look forward to welcoming you back soon. Best, Chaitan Mugili, GM
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
7 Nov 2024 by GM, Hotel Management
Dear Angela, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Do visit us again soon! Best, Chaitan Mugili, GM
