Ratings based on 169 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Denver
Posted 28 Aug 2020 on Orbitz
Gross hole in the wall. Dirty. Seedy. Did I mention gross?
Comment from Hotel Management
31 Aug 2020 by Brandy, Hotel Management
We appreciate your feedback and we do hope that whatever your issues were during your stay were brought to our front desk staff's attention. We do hope that you had a safe trip home, Thank you once again for your feedback.
by A verified traveler
Posted 16 Aug 2020 on Hotels
TV issues, room smells like mildew, paid $20 extra for getting into room two hours earlier, when I told manager we leave at 4:00-5:00 on Sunday morning.i didnt get reimbursed $70 fior leaving 7 hours early at time of check out.
My brother passed away, we were in San Antonio fior a funeral, when we got back to hotel we couldn't get in twice this was an inconvenience it was very hot to sit and wait, the manager only gave us one key card, should of offered or given us two key cards perhaps one of the cards would of worked. The tub needs to be changed out, the shower made for short people and the wall needs painting. When we asked for clean towels, manager said we need to take the used towels before getting clean towels. Way too much noise upstairs running & jumping at midnight. Will not recommend my worst enemy to stay ar this place its an embarrassment.
Comment from Hotel Management
31 Aug 2020 by Brandy, Hotel Management
We appreciate your feedback and letting us know the issues you had during your stay. We do not reimburse because you checked out earlier than the actual check out time as we do not have housekeeping 24/7 which we would than not be able to clean the room for the next guest until the housekeeping starts. We do hope that you had a safe trip home. Thank you once again.
by A verified traveler
Posted 20 Jul 2020
Comment from Hotel Management
20 Jul 2020 by Brandy, Hotel Management
We would like to Thank you for your feedback and we do hope that any issues you had during your stay were brought to our front desk staff's attention. We do hope that you had a safe trip home, Thank you once again.
by A verified traveler
NEVER AGAIN
Posted 9 Jul 2020 on Hotelsroom smelled like they just bombed for roaches.. found dead roaches on floor.. pool closed so we left checked into the Best Western because pool was open..
Comment from Hotel Management
9 Jul 2020 by Brandy, Hotel Management
Thank you for the feedback and we apologize for our pool not being open as we are adhering to the standards of Wyndham during the Covid rules. We hope that the issues with your room were brought to our front desk staff's attention as we assure you they would have handled the manner in a timely and professional manner. We do hope that you had a safe trip home. Thank you once again.
by A verified traveler from San Antonio
Posted 30 Jun 2020
The kamel was good but the lady that was behind the desk was a smart ass to us all
Comment from Hotel Management
4 Jul 2020 by Brandy, Hotel Management
We appreciate your feedback and we are sorry to hear that you have had such a bad interaction with one of the properties staff. We will be looking into the issues and addressing it immediately. We do hope that you had a safe trip home. Thank you once again.
by A verified traveler
Posted 22 Jun 2020 on Hotels
Comment from Hotel Management
28 Jun 2020 by Brandy, Hotel Management
We would like to thank you for your feedback and hope to see you again. We do hope that you had a safe trip home. Thank you once again.
by A verified traveler
Posted 14 Jun 2020 on Hotels
Comment from Hotel Management
15 Jun 2020 by Brandy, Hotel Management
We would like to thank you for your feedback and we hope that you had a safe trip home. Thank you once again.
by A verified traveler
Posted 14 Jun 2020
Comment from Hotel Management
15 Jun 2020 by Brandy, Hotel Management
We appreciate your feedback and we do hope any issues you had during your stay with us were brought to the front desk staff's attention.
by A verified traveler
Posted 8 Jun 2020 on Hotels
Comment from Hotel Management
9 Jun 2020 by Brandy, Hotel Management
We would like to thank you for your feedback and we are pleased to hear you enjoyed all of your stay with us. We hope that you had a safe trip home. Thank you once again.
by A verified traveler
Posted 5 Jun 2020
It was walking distance to HEB and other stores or restaurants like McDonald's and Taco Bell.
Comment from Hotel Management
8 Jun 2020 by Brandy, Hotel Management
We would like to thank you for your feedback and are pleased you enjoyed your stay on our property. We are also pleased to hear you liked that the shopping was in walking distance to the property. We do hope that you had a safe trip home. Thank you once again for choosing our property for your stay in Lytle, TX.
