Ratings based on 864 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
I liked the fact that this was a relatively inexpensive hotel and close to the convention center and walkable to the Alamo and Riverwalk.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Geoffrey, We're delighted to hear that you found our location convenient for your needs. Being close to the convention center, Alamo, and Riverwalk is something we take pride in for our guests' enjoyment. Your positive feedback is greatly appreciated.
by A verified traveler
Posted 18 Nov 2024
Very close to the river walk
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello HASAN,We're delighted to hear you enjoyed our proximity to the river walk. Your feedback is truly appreciated as we strive to offer a convenient location for our guests to explore the area. We hope this enhanced your overall experience during your stay with us.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Manager, Hotel Management
Hello Waylon,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future for another exceptional experience.
by A verified traveler
Posted 16 Nov 2024
This is a place where you get what you paid for considering the cost of hotels in San Antonio. Check in and check out was fast. We we walked in our, there’s a very strong smell of some sort of chemicals (may be a cleaning detergent), we requested a different room, but the other room has the same smell so we opted to stay w/ the original room. It was clean enough and strong wi fi. Now, there’s free breakfast, i wish they could have some fruits, maybe a banana or apple. They only cereals, bagels and waffles, waffle is impossible to get at the time, other guest won’t leave it a lone, i wish they could limit per person because there’s only one waffle maker. Friday morning, we went to get yogurt and coffee but it seemed like breakfast ended at 9:30am. I mean really?? It’s convenient and just across River Center Shops, so if you’re on a budget, this ain’t too bad.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Chuck,We appreciate your detailed feedback on your recent stay with us in San Antonio. We're glad check-in and check-out were smooth for you. We understand your concern regarding the smell in the room and the limited breakfast options. Your insights on the breakfast service are duly noted for further evaluation and improvement. Being conveniently located near River Center Shops, we aim to provide budget-friendly accommodations for our guests. We hope to welcome you back in the future.
by A verified traveler
Posted 14 Nov 2024
They have must vigilant in all area
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Deyanira,We appreciate your feedback and will share it with our team for further improvement. Your comments are valuable in helping us enhance our services for all our guests. Thank you for choosing our hotel and we hope to welcome you back in the future.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Brandon, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any feedback you may have from your recent experience. We hope to welcome you back in the future for an even better stay.
by A verified traveler
Posted 13 Nov 2024
Nice and clean, better than most places.front desk was informative.
Comment from Hotel Management
15 Nov 2024 by Manager, Hotel Management
Hello Moises, We are pleased to hear that you found our hotel nice and clean. Our front desk team works hard to provide helpful information to our guests. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.
by A verified traveler
Posted 13 Nov 2024
Liked the price, property was dated(half renovated). Only one lock on room doors. Room smelled like mildew.
Comment from Hotel Management
15 Nov 2024 by Manager, Hotel Management
Hello Walter, We appreciate your feedback and are glad you found our pricing favorable. Our team continues to update the property to enhance our guest experiences. Safety and comfort are our top priorities, and we'll address your concerns about the room's condition immediately. Thank you for bringing this to our attention.
by A verified traveler from Houston
Posted 4 Nov 2024
The room was smelly, the bathtub was dirty, bed sheets had stains, ac smells humid, bathroom had sewer smell. The only good about this property is the location since is to walking distance to the river walk. Other than that, the property needs some major renovations. Lucky I only stayed one night but will not stay again and do not recommend.
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Jesse, Thank you for providing feedback on your recent stay. We appreciate your comments and regret to learn that your experience did not meet your expectations. We will share your observations with the appropriate teams for their review and improvement. Our prime river walk location is a highlight for many guests, and we're disappointed to hear that it wasn't enough in your case. Your insights are truly valuable as we strive to enhance our guests' experiences.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Manager, Hotel Management
Hello Jimaya,We apologize if your stay was not up to your expectations. Please feel free to reach out to us with any feedback so we can improve our services for future guests.
