Ratings based on 798 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
Not clean
by A verified traveler
Posted 25 Nov 2024
Gteat
Comment from Hotel Management
28 Nov 2024 by Manager, Hotel Management
Hello Sandra,Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience and hope to welcome you back in the future for an even better stay.
by A verified traveler
Posted 18 Nov 2024
They had construction going on for two days. The first morning I was already awake early had to get up but it was loud because of the construction. The second day I wanted to sleep in and they woke me up at like nine in the morning to hammering and sawing in the room right above us. Smh
The pool was locked and no hours posted but when I finally went to the pool is locked up so couldn’t swim.
Homeless people seating and walking around there. I didn’t see any security or staff to check on anything, so felt a bit unsafe and uncomfortable.
There was no house keeping if we needed anything. Smh
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Jordan, We apologize for the inconvenience caused by the construction noise and the pool being locked during your stay. The safety and comfort of our guests are of utmost importance to us, and we regret if this was not the experience you had expected. Rest assured, we value your feedback and will address these concerns with the relevant departments for improvement in service quality.
by A verified traveler from montgomery
Posted 8 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello salvador,We are thrilled to hear that you had a fantastic stay with us! If you have any further comments or suggestions, please feel free to contact us directly. We hope to welcome you back again soon!
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Jared, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Manager, Hotel Management
Hello Anna, We appreciate you staying with us. Remember, you can always reach out to us with any feedback to help enhance your experience in the future.
by A verified traveler
Posted 27 Sep 2024
It’s a good place to stay for a few days. Only inconvenience is the cash deposit needed to complete your reservation. They have the option to use card but it is returned to you 3-5 business days. Which I did one time and learned to not use a card for deposit. Always use cash! They do not in fact return deposit to card as said. I had to call three different days to ask them for the refund. The beds and bedding are comfortable though.
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Naomi,We appreciate your feedback on your recent stay. We apologize for any inconvenience caused by the deposit process. Please note that while card refunds may take up to 3-5 business days per banking procedures, we advise guests to rely on cash deposits for a expedited experience. Nevertheless, we are pleased to hear that you found the comfort of our beds and bedding to your liking.
by A verified traveler from Marfa
Posted 25 Sep 2024
$50 cash deposit required on check-in. Non-smoking room was reserved; smoking room was provided - with, of course, the obligatory holes burned into the bedspread, bad smell, etc. Cockroach in refrigerator. Tub had no stopper, so shower only. Bulbs missing in lamps.
Comment from Hotel Management
27 Sep 2024 by Manager, Hotel Management
Hello John, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 17 Sep 2024
Front desk and cleaning staff were outstanding!
Comment from Hotel Management
20 Sep 2024 by Manager, Hotel Management
Hello Kurt,We are pleased to hear that our front desk and cleaning staff provided excellent service during your stay. Your kind words will be shared with the team to acknowledge their hard work and dedication to guest satisfaction. Thank you for taking the time to recognize their efforts.
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Manager, Hotel Management
Hello Stacia,We are sorry to hear that your experience did not meet your expectations. Please reach out to us directly with any feedback you may have so we can address any concerns you encountered during your stay.
