Ratings based on 973 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2025
The property was really neat and safe,except for the parking which I was told it was free but it ended up not being free
Comment from Hotel Management
15 Jan 2025 by GM, Hotel Management
Dear George, Your feedback is welcomed and appreciated. Reflections like yours, highlighting strengths and opportunities, allow us to monitor and improve our guest experience. I'm glad to hear you enjoyed our safe and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Jose Garza, GM
by A verified traveler
Posted 9 Jan 2025
The pool, spa and weight room were very nice. There wasn’t maid service that I’m aware of.
Comment from Hotel Management
9 Jan 2025 by GM, Hotel Management
Dear Larry, I'm genuinely sorry your visit didn't meet all of your expectations. We appreciate your feedback, as it helps us understand what we’re doing well and where we can improve. Your insights are valuable, and we're grateful you took the time to share your experience. Thank you for helping us strive for better. Sincerely, Jose Garza, GM
by A verified traveler
Posted 9 Jan 2025
M
Comment from Hotel Management
9 Jan 2025 by GM, Hotel Management
Dear Ashley, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Jose Garza, GM
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
6 Jan 2025 by GM, Hotel Management
Dear Eun Joo, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Jose Garza, GM
by A verified traveler
Posted 5 Jan 2025
Very clean. No dislikes !
Comment from Hotel Management
6 Jan 2025 by GM, Hotel Management
Dear Rickey, We take great pride in providing the cleanest accommodations in San Antonio. Thank you for recognizing the hard work of our housekeeping team in this positive review. We are ready and waiting to serve anytime you return to the area. Best, Jose Garza, GM
by A verified traveler
Posted 4 Jan 2025
Love every bit of this hotel. The indoor pool and spa was the best.
Comment from Hotel Management
4 Jan 2025 by GM, Hotel Management
Dear Maria, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Jose Garza, GM
by A verified traveler
Posted 3 Jan 2025
Every thing the room and pool looks good
We enjoyed it
Comment from Hotel Management
4 Jan 2025 by GM, Hotel Management
Dear Emad, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Jose Garza, GM
by A verified traveler
Posted 30 Dec 2024
I didnt like that i booked this hotel becuase it offered free breakfast and a big space to eat for the whole family and it did not come with my stay as it said on the web page ...but everything else was great ...
Comment from Hotel Management
31 Dec 2024 by GM, Hotel Management
Dear Hugo, While we are pleased that you enjoyed your stay overall, we regret any confusion regarding our breakfast fee and any inconvenience this may have caused you and your family. We value your feedback and hope to have the opportunity to host you again for an absolute WOW experience. Sincerely, Jose Garza, GM
by A verified traveler
Posted 30 Dec 2024
Very nice place to stay but just little noise due to a lot going on that weekend.
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Dear David, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Jose Garza, GM
by A verified traveler
Posted 29 Dec 2024
Property was good , so e rooms need to be updated .
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Dear Rigoberto, We're happy to hear from you and appreciate your kind review. It's great to know that you had a pleasant stay, and we're glad to have been a part of your trip. We value all your feedback, both positive and areas for improvement, and hope to host you again. Best, Jose Garza, GM
