Ratings based on 969 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Not enough parking space, is on a side of a party patio you can hear all the music and people burning tire a really big mess
by A verified traveler
Posted 17 Nov 2024
My family stayed for a Band competition. We have stayed here several times over the years. Its convenient to the almo dome and river walk. They are both in walkkng distance. We like the spacious rooms, comfortable beds, the morning breakfast, fitness, and pool/spa. The staff was friendly and accomadating.
What we have come to see is the property needs some improvements. The furniture is breaking down. The couch/ sleep sofa is the same from 10 years ago and is sagging- needs replacing. We had to switch rooms three times. There were carpet stains and broken lights fixture in the other rooms. The third room we stayed in had stains in the ceiling a airconditioner that leaked onto the carpet and soaked the carpet the entire time we were there the bathroom tub/shower filled up when showering and took a long time to drain out. I did share this with the hotel front desk. They did write it all down. The pool and spa turned green when we were there and we were not able to use the pool area- Which we were wanting to do. The elevators did not work when We checked in and we had to carry all our belongings up the stairs to the third floor. They eventually got one elevator working but the second one never worked during our entire stay. Years past we didn't have any issues but this stay leaves us think about choosing a different hotel option. It definitely needs some updating. Overall our stay was ok.
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 11 Nov 2024
Hot tub was broken though, but night front desk attendant was very friendly and helpful
by A verified traveler
Posted 11 Nov 2024
Got charged a parking fee for two vehicles while waiting in the lobby a guy standing outside in the area. Got on my bed truck trying to steal what I had in the back of it but wasn’t successful since I had it locked. I experienced bed bug bites the lighting in the rooms weren’t the greatest either. Some staff were really nice.
by A verified traveler
Posted 10 Nov 2024
It’s a quiet place
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 7 Nov 2024
There is a disco inches from this property that BLASTS club music until 2am fri sat sun. The hotel says they "can't do anything about it". They said their solution is to supply guests with ear plugs but unforch they were "out" during my stay. Lol. Only one elevator works. Strong mildew smells entire hotel entire city. Just outside hotel numerous homeless, one carrying a mechete, high on meth during my visit.
by A verified traveler
Posted 5 Nov 2024
Room and lobby smelled moldy. In hallway wallpaper was peeling off and there was mold on the wall behind the wallpaper.
by A verified traveler
Posted 1 Nov 2024
Our first room was not even cleaned. The drawers to everything was open. There was hair on the bed that was no mine or my friends. The room smells terrible. We asked for another room and when we got to the room we asked the cleaning woman if the room was clean. She told us yes and opened the door for her to make a face and say that the room smells bad. This room smelled worse that the first. She with us there goes to start spraying smell good in the room.
All in all wouldn’t recommend.
