Ratings based on 929 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Place looked clean n staff was helpful. Place has good outside lighting as well. Room was clean n beds were comfy.
by A verified traveler
Posted 25 Nov 2024
property seems family owned, family & employees were very kind. There are some of homeless wandering the property and/close by. Very run down, older, hotel. It wouldn’t have been so bad except the smell in the rooms VERY dingy. Breakfast not so good, coffee wasn’t available day 2, MAJOR bummer. We almost cancelled day 2 but my card was already charged. Pool & hot tub very cloudy water. Something gotta be done about smell in rooms.
by A verified traveler
Posted 25 Nov 2024
No extra issues!
Comment from Hotel Management
25 Nov 2024 by Manager, Hotel Management
Hello claudette,We appreciate your feedback and are glad you didn't encounter any additional issues during your stay. If you have any further comments or concerns, please don't hesitate to reach out to our management team directly.
by A verified traveler
Posted 23 Nov 2024
Get a security guard for the parking lot.
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Vincent,Thank you for sharing your feedback with us. We appreciate your suggestion and will take it into consideration for future improvements to our facilities. Your safety and security are our top priorities, and we continually strive to enhance the guest experience. If you have any further comments or concerns, please don't hesitate to reach out to our management team directly.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Brandon,We're sorry to hear you didn't have a perfect experience with us. Please feel free to reach out to us with any feedback you may have so we can address it accordingly.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Derrick, We're sorry to hear that your experience didn't meet your expectations. We encourage you to contact us directly to discuss any concerns you may have so we can address them accordingly.
by A verified traveler
Posted 15 Nov 2024
We were first assigned a room on the 2md floor. The whole floor smelled musty. Moreover, the pull out couch in the room we were in (#206) had mold in it, and the trim was coming off the baseboards. We asked for a different room and was assigned one on the first floor. This room was fine, other than the fact that we had to ask for our rooms to be cleaned everyday. Also, the breakfast was somewhat lacking in variety, the eggs were always cold and one of the waffle makers didn’t work quite right.
The ice machine on the second floor was out of order, as well as the bathrooms in the lobby area.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Jeshua,We apologize for any inconvenience you experienced during your stay. Our team is looking into the issues raised in your feedback to ensure a more comfortable experience for our guests. Your comments will be shared with the appropriate departments for further review and improvement. We appreciate your valuable input and hope to welcome you back for a more enjoyable stay.
by A verified traveler
Posted 15 Nov 2024
I rather not review than to leave a bad one, but this place was beyond horrible. Just walking in (from a 6 hr drive) i told the front desk guy i have a reservation but could i use the RR quickly, and he said no he needed to find my reservation first. Rooms and hallway stink. Mold at crown moldings. mold in the elevators. Tile missing and broken in my room's bathroom. My toilet clogged after i was gone all day and they told me to go downstairs to get the plunger. Breakfast time...was told to look at the paper on the counter that you can take food up to my room. Lasthousekeeping was dropping towels off but then opened the bathroom door which i had closed while i was straightening my hair. reached Infront of me and took the towel that was Infront of me which i was using. Never been so unpleased at any hotel.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Lindsay,We apologize for your less than satisfactory experience and appreciate you sharing your feedback with us. The front desk's procedures are in place to ensure a smooth check-in process for all guests. We are sorry for any inconvenience caused by maintenance issues and have shared your concerns with the relevant departments for their review. Your observations will help us improve our services for future guests.
by A verified traveler
Posted 15 Nov 2024
Great hotel
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Jeffrey,We are delighted to hear that you had a great experience with us! It is always wonderful to receive positive feedback from our guests. Your satisfaction is our priority, and we hope to welcome you back in the future for another enjoyable stay.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Amber,We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you'd like to share so we can address the issues you encountered. We value your input and hope to have the opportunity to improve your perception in the future.
