Ratings based on 969 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
One of the best ive been in a while, very friendly service and love that they are close to Seaworld
by A verified traveler
Posted 21 Dec 2024
I stayed two nights without issue. Staff was nice and cleaned / restocked every day. Decent breakfast in a good location.
by A verified traveler
Posted 21 Dec 2024
Room was confortable, but the shower was leaking and the trash left on the floor by the sink to be taken out was not taken out when the housekeeper came.
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Emilio! Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Ruben! We sincerely appreciate your 4/5 rating, and we're pleased that you had a positive experience during your stay. While you haven't provided specific feedback, your rating is valuable to us, and we're here to address any concerns or suggestions you may have if you decide to share them in the future. Thank you for choosing our hotel, and we look forward to hosting you again on your next visit.
by A verified traveler
Posted 9 Dec 2024
I don't like this hotel.
Overhyped. Don't get fooled by the photos
Comment from Hotel Management
11 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Harikrishna! Thank you for sharing your feedback. We regret to hear that your stay did not meet your expectations. We continually strive to improve and ensure that our property reflects the experiences shown in our photos. Your comments will help us address any discrepancies. If you have specific suggestions, we would be grateful to hear them.
by A verified traveler
Posted 9 Dec 2024
The pillow cases were dirty. We were supposed to have a non-smoking room but it smelled the second we stepped in the door. The smell in the lobby is nauseating. The breakfast has limited options.
Comment from Hotel Management
9 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Kathryn! Thank you for your feedback. We sincerely apologize for the cleanliness issues and the unpleasant odors you encountered during your stay. This is certainly not the experience we aim to provide. We will be addressing these concerns with our team to ensure better attention to detail moving forward. We appreciate your input and hope you will consider staying with us again for an improved experience.
by A verified traveler
Posted 8 Dec 2024
Good location, Very Convenient. The staff is helpful. Definitely worth it
Comment from Hotel Management
9 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Nicole! Thank you for your feedback! We're glad to hear that you found the location convenient and the staff helpful. It's great to know that you felt your stay was worth it. We look forward to welcoming you again in the future!
by A verified traveler
Posted 6 Dec 2024
The hotel is good
The food is good
The hotel staff is great
The hotel front desk very rude
Comment from Hotel Management
7 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Leonel! Thank you for sharing your feedback. We’re glad to hear that you enjoyed the hotel, food, and the staff overall. However, we sincerely apologize for your experience with the front desk staff. This is certainly not the standard of service we strive to provide. We will address this matter with the team to ensure a more welcoming and professional atmosphere for all guests in the future. We hope to have the opportunity to serve you better next time.
by A verified traveler
Posted 2 Dec 2024
Was very good overall and good breakfast
Comment from Hotel Management
3 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Omar! Thank you for your feedback! We’re pleased to hear you had a good overall experience and enjoyed the breakfast offerings. We look forward to welcoming you back for an even better stay in the future!
