Ratings based on 985 Verified Reviews
2.9 Room cleanliness
3.1 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2025
overall good minus lot lizard banging on our door at 5am
Comment from Hotel Management
14 Jan 2025 by ABVI, Hotel Management
Julissa,We appreciate you taking the time to post a review based on your stay and will notify management of the disturbing encounter you witnessed. We do hope your stay with us was good enough to return.
by A verified traveler from Rosharon
Posted 10 Jan 2025
It was nice and quite their. And the front desk staff was friendly and explained check in process. Is stay their again.
Comment from Hotel Management
13 Jan 2025 by John, Hotel Management
Your 5/5 review made our day! Thank you for choosing us. See you next time!
by A verified traveler
Posted 4 Jan 2025
Kept adding fees after paying,had difficulty in getting room changed because microwave and fridge not worth. Phone didn't either.
Comment from Hotel Management
6 Jan 2025 by J, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the additional fees and the issues with your room. We understand how frustrating this must have been, especially with the microwave, fridge, and phone not working as expected. We appreciate your patience as we worked to resolve these matters. Your experience is important to us, and we are actively addressing these concerns with our team to ensure future stays are more comfortable.We hope to have the opportunity to welcome you back and provide the experience you deserve.
by A verified traveler
Posted 22 Dec 2024
If you're looking for a property that will serve the purpose it was safe clean and the guys at the front desk check you in quickly and get you in your room don't let the price fool you it's well worth it
Comment from Hotel Management
24 Dec 2024 by John, Hotel Management
Your kind words mean a lot to us, and we’re thrilled to have met your expectations. We look forward to welcoming you back in the future for another outstanding experience!
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
19 Dec 2024 by ABVI, Hotel Management
Curtis,Thank you for taking the time to post a review based on your stay. As we are grateful for the rating, we would love for you to stay with us again whenever you have lodging needs in the area.
by A verified traveler
Posted 11 Dec 2024
Practical
Comment from Hotel Management
11 Dec 2024 by ABVI, Hotel Management
Jorge,Thank you so much for taking the time to post a review based on your stay with us. We hope you stay with us again.
by A verified traveler
Posted 8 Dec 2024
Dirty and falling apart, no smoke detector.
Comment from Hotel Management
9 Dec 2024 by John, Hotel Management
I’m really sorry to hear about your experience, and I appreciate you bringing these issues to our attention. Cleanliness and safety are top priorities for us, and we sincerely apologize for not meeting those standards during your stay. We will immediately investigate the concerns you mentioned, particularly the lack of a smoke detector, and take action to resolve them. Your feedback is invaluable, and we are committed to making improvements. If you're willing, we'd love to discuss this further and make things right.
by A verified traveler
Posted 6 Dec 2024
The property itself is definitely not like the pic. Very ghetto, stained sheets, restroom door does not shut. Towel has pube hairs, wall fixtures coming off. It says free breakfast and it's not true. People live there and plenty of homeless people hanging there. Read the fine print as you do have to give a hundred deposit that is not mentioned on Expedia. I did get it back same day as check out. We did take pics and show before we got comfortable. Noisy neighbors as people go in and out as I mentioned, people live there. I would not go back.
Comment from Hotel Management
6 Dec 2024 by ABVI, Hotel Management
Roxanne,Thank you for taking the time to share your feedback. We deeply regret that your stay did not meet your expectations. We take all guest comments seriously and are committed to improving our property and services.We sincerely apologize for the issues you encountered, including the condition of the room and the cleanliness of the linens. This is certainly not the standard we strive for, and we are addressing these matters with our housekeeping team to ensure better attention to detail moving forward. We also appreciate you bringing the issue with the restroom door and wall fixtures to our attention, and we are working on necessary repairs.Regarding the breakfast, we regret any misunderstanding about the amenities. We do offer a breakfast option through a third-party offsite, but we will review the way it's advertised to ensure clarity for future guests. We also apologize for the noise disturbance during your stay, and we understand how important a peaceful environment is for our guests.Regarding the deposit, it is a standard practice in our industry to require a refundable security deposit, and we will make sure this is more clearly communicated on all booking platforms to avoid any confusion in the future.We value your feedback as it helps us improve and enhance the guest experience. We hope you’ll consider giving us another opportunity to serve you in the future.
by A verified traveler
Posted 30 Nov 2024
Easy access. Good price. Sofa has to be replaced. Tea, coffee and kettle has to be provided.
Staff is good.
Comment from Hotel Management
2 Dec 2024 by J, Hotel Management
Thank you for your feedback! We’re glad to hear that you found the access easy and the price reasonable. We appreciate your suggestions regarding the sofa, tea, coffee, and kettle, and we’ll definitely look into these improvements. It's also great to hear that our staff made a positive impression. We hope to welcome you back soon!
by A verified traveler
Posted 29 Nov 2024
Bad place to stay at
Comment from Hotel Management
29 Nov 2024 by ABVI, Hotel Management
Jorge,Thank you for sharing your feedback with us. We're truly sorry to hear that your experience at our hotel did not meet your expectations. We strive to provide the best possible service and accommodations for all of our guests, and it's disappointing to learn we fell short during your stay.We would appreciate the opportunity to learn more about the specific aspects of your visit that you found unsatisfactory, as this will help us improve. Your feedback is invaluable, and we would be grateful for any details you can provide.
